Pretty good, but there is a language barrier

  • It is a good plugin and the support team are responsive and try hard.

    But English is clearly not their first language, so when asking for support, you need to be extremely clear. Keep it simple and statement based.

    Almost every one of my support requests has resulted in having to simplify and break statements down into extremely detailed statements.

    Also some people seem to be unfamiliar with the product, because they don’t seem to know what some components are at first.

    Ironically, they don’t seem to use their own help desk system for support.

    At least, not any more.

    • This topic was modified 6 years, 5 months ago by Norman Cates.
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