Presto breaks my website

  • <p>Update after another three weeks:<br />I have moved the server to Cloudways/Digital Ocean with a much higher capacity. Everything is faster now … and Presto Player has started working again.</p><br /><p>It seems that Presto needs quite some resources. (It was one of the slowest applications on the website.</p><br /><p>?</p><br /><p>From now on, I have two fall-backs in case it happens again:</p></p>

    • A well-organized Dropbox directory with clear names for the video files, including the notes to set up the lectures, and
    • a good structure in bunny.net – you can also use the HTML code for the video embed.

    <p><p>?</p><br /><p>Presto player is outstanding… and I hope that it will also work in the future.</p><br /><p>?</p></p>
    <p>?</p>
    <p>Original message:</p>
    <p><p>Presto Player is the only Plugin that does not work with WordPress 6.1.</p><br /><p><br />If you activate it, the website has a fatal error …<br />It is a very nice plugin, but the code is not professional. (it is not the first bug.)<br />.. so think twice before installing or buying the pro version.</p><br /><p><br />Update after three weeks:<br />The problem is still not resolved, so we are considering alternatives.?<br /><br /></p>
    <p><br /><p>P.S. What would make me give PrestoPlayer 4 stars?</p></p>

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    1. Test the Plugin for the current WordPress version. (as of 1/09/23, WordPress 6.1 is still not officially tested)
    2. Do not ask for SFTP credentials when doing support. I know that this insanity is common for WordPress. Still, it does not make things better if other Plugin-Authors do it.<br />To have no security risk, you need to duplicate the complete environment … and still, then, you have no data processing agreement according to GDPR.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Sorry to hear about your experience, @christianwozabal

    Did you have a chance to get in touch with our support team? As checked, the 6.1 version is compatible with our plugin. Possible conflict with your plugin.

    It would be great if you could open up a support ticket. https://my.prestomade.com/support/ so that we go deep into the root cause of the problem.

    We are happy to have feedback from you. I’m sure Presto Player can help your blogging life, and you’ll consider making the 3-star review to 5 stars soon ??

    Thread Starter christianwozabal

    (@christianwozabal)

    bernd – my coo – has contacted the support. Website: leanlaundry.com

    Plugin Contributor Adam @ WPCrafter

    (@wpcrafter)

    Hey @christianwozabal, Adam here the co-founder of Presto Player.

    I looked up your name in our ticket desk and saw that you opened a ticket on December 5th. We responded that we are not seeing an issue in our local testing and with other users, and we are more than happy to log into your site to see what the issue is there.

    We never heard back. This is after 2 emails offering to help.

    We currently have Presto Player running on 70,000 websites, we are fully on top of all major and minor WordPress releases.

    Just really surprised by this review because there is only one prior ticket, we also responded right away and never heard back.

    When a user has an issue, we are happy to help, but you have to let us help. What was reported in these 2 tickets, our user base is not experiencing, which means there could be something specific to your website. Your website has many complex plugins running on it, so it’s likely some kind of plugin conflict. Each time we have offered to log in and find the cause, but never hear back.

    Thread Starter christianwozabal

    (@christianwozabal)

    Hi Adam,

    I have forwarded your response to Bernd – he is managing the issue on my side. I don′t think installation is too complicated – we are using Buddyboss and Learndash, plus a few standard plug-ins.
    Everything works well until we switch on Presto Player – the website breaks.

    On the main site, we have not upgraded to WordPress 6.1. Presto Player works fine.

    We will provide you with all the information to perform the problem analysis.

    If we cannot fix the issue, I will have to switch to an alternative.

    Christian

    P.S. thanks for reaching out & I have no problem to give a great review if the problem is fixed and stable for a few weeks.

Viewing 4 replies - 1 through 4 (of 4 total)
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