[Premium Version] Cannot use product description field

  • Resolved avichaiben

    (@avichaiben)


    8 years, 5 months ago

    Whenever I enter a product description I get the following error message. To resolve, I must always leave this important field blank and without any extra spaces:

    The page you are trying to access is restricted due to a security rule.

    If you believe the security rule is affecting the normal operation of your website, contact your host support team and provide detailed instructions how to recreate this error.
    They will be able to assist you with rectifying the problem and adjusting the security configuration if needed.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Avi,

    Are you trying to enter anything with HTML code into the description box?

    If so, can you try entering some plain text and let us know if you still encounter the error?

    Also, are you using any security plugins?

    Thread Starter avichaiben

    (@avichaiben)

    Hi

    I am entering plain text and getting this error message. The only way to proceed is to erase the text and delete any blank spaces. The only ‘security’ plugins I have active are Akismet, Limit Login Attempts, Simple Optimizer

    Is this a known issue?

    Hi Avi,

    In that case, it sounds like this could be caused by something in your htaccess file. Could you take a look at it to see if anything extra has been added?

    Thread Starter avichaiben

    (@avichaiben)

    This is what I have in the .htaccess file

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress
    # compress text, html, javascript, css, xml:
    <IfModule mod_deflate.c>
    AddOutputFilterByType DEFLATE text/plain
    AddOutputFilterByType DEFLATE text/html
    AddOutputFilterByType DEFLATE text/xml
    AddOutputFilterByType DEFLATE text/css
    AddOutputFilterByType DEFLATE application/xml
    AddOutputFilterByType DEFLATE application/xhtml+xml
    AddOutputFilterByType DEFLATE application/rss+xml
    AddOutputFilterByType DEFLATE application/javascript
    AddOutputFilterByType DEFLATE application/x-javascript
    AddType x-font/otf .otf
    AddType x-font/ttf .ttf
    AddType x-font/eot .eot
    AddType x-font/woff .woff
    AddType image/x-icon .ico
    AddType image/png .png
    </IfModule>

    ## EXPIRES CACHING ##
    <IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType image/jpg “access 1 year”
    ExpiresByType image/jpeg “access 1 year”
    ExpiresByType image/gif “access 1 year”
    ExpiresByType image/png “access 1 year”
    ExpiresByType text/css “access 1 month”
    ExpiresByType application/pdf “access 1 month”
    ExpiresByType text/x-javascript “access 1 month”
    ExpiresByType application/x-shockwave-flash “access 1 month”
    ExpiresByType image/x-icon “access 1 year”
    ExpiresDefault “access 2 days”
    </IfModule>
    ## EXPIRES CACHING ##

    ## Unset Etags ##
    Header unset Pragma
    FileETag None
    Header unset ETag
    AuthName “wp-admin”
    AuthUserFile “/home/xdaysiny/.htpasswds/public_html/passwd”

    AddHandler application/x-httpd-php56 .php .php5 .php4 .php3

    Hi Avi,

    There’s definitely extra stuff in there, beyond the WordPress default, but I can’t tell what might be causing a security rule problem in your WordPress install. Perhaps you want to contact your host with the error message you’re getting to see if they can tell what’s causing it and/or write an exception.

Viewing 5 replies - 1 through 5 (of 5 total)
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