Premium support working???

  • Resolved komitaltrade

    (@komitaltrade)


    4 years, 7 months ago

    I recently purchased two plugins (combo) and submitted ticket but nobody react. In meantime I can see how supporters answer on free version. It is kind of weird, as usually is contrary. So, do you support premium version clients or not?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author lilaeamedia

    (@lilaeamedia)

    Every legitamate support request is replied within 24 hours if possible. 1. check your junk mail folder. 2. verify the email address used in the request is correct.

    Thread Starter komitaltrade

    (@komitaltrade)

    Yeah, I own you public apology, as it was in spam and within 24 hours. So, my bad. However, this is first time that I get such case with some support email, but sounds logically as ticket is submitted on regular online form. Yeap, my bad in any case. Sorry.

Viewing 2 replies - 1 through 2 (of 2 total)
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