Hello and sorry for the late response.
We can’t find a ticket posted on our official support platform based on your nickname here, so can you please share the ID of the ticket with us and we’ll gladly check?
At this time, our responses are a bit delayed due to vacations and sick leaves and we apologize for that. Our team works from Mon – Fri, from 09:00 – 17:00 CEST. They work on tickets in the order in which they are received, so depending on the number of tickets, the day the ticket was submitted, and the complexity of the tickets, our response times can vary from just a couple of hours to a few days.
Everything regarding support should be normalized starting from next week.
Once again, sorry for the delay.
