Premium Support MIA No Response For Weeks

  • Resolved flyfisker

    (@flyfisker)


    2 years, 5 months ago

    We purchased the premium version of this plugin and were using it for a year with no issues. Then it started throwing errors recently, potentially related to PHP 8 upgrade. I have submitted multiple support tickets through the premium channel and have gotten no response. Going to have to dispute the charge I suppose unless somebody will actually respond.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @flyfisker, apologies for dropping the ball here with your PRO Plugin support request. I will resolve your PHP 8 compatibility issue promptly and if required refund your purchase.

    (I’ve been on leave this past month and working through a support backlog)

    Dear Michael,

    actually I have exactly the same situation – have errors in Store Exporter (and Importer) Delux, open first ticket 25 days ago, and also without any responses unill now.

    I try to use your plugin for business, but it seems not as a B2B solution.

    Please refund money – [Order #56638] (April 6, 2022)

    this plugin doesn’t work (30% times doesn’t export by schedule), support is unavailable for 2+ month.

    joxi.ru/L21kD1auwqznWr
    joxi.ru/E2paGPwuve4wlA

    I found another way to solve my needs.
    Just wasting my time.

    I’ve tried several times to contact but no response.
    I also asked for a refund. No response.

    I tried to cancel subscription and still pending.

    Please, refund money

    Order Number #57345

    Hi team, sorry for letting you down during my period of exceptional leave. I will process the above refunds promptly.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Premium Support MIA No Response For Weeks’ is closed to new replies.