PREMIUM SUPPORT DOES NOT EXIST

  • 3 days trying to get JETPACK BOOST to run at its fullest potential. Still not there. They claim too have support but ive talked to 3 different support reps and received 3 different solutions that do not work. They do not have phone support and will make you speak to multiple different FOREIGN support specialist that have yet to offer support. One of them suggested i just deal with it and told me to deactivate 3 cache plugins and it still does not work. I should not have to deal with this for 3 days. It has taken a lot of my time and i have spent around $200 with them in the last 3 days. One would think they can take care of something or at least have a real conversation with there paying client in less than a 24 hour period. If your not a web designer and a regular business owner like me, YOU CAN FORGET ABOUT ANY SUPPORT FROM THIS COMPANY. Youll just get a bunch of guys from India or somewhere that dont care and dont help. Someone at jetpack needs to stop hiring these contractors and light a fire under there so call “Support” specialist asses.

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  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi there, @myrlscountry,

    Thanks for taking the time to leave your review, even though it’s not exactly a good one.

    I reviewed your conversations with our support team, and I can see that it took a bit of back and forth to fix the initial issue you reported. Then you had a series of unfortunate events (not mentioning them for privacy reasons) we are still assisting you with, and in fact we’re currently discussing with a dedicated team about the next step to take to help you.

    We’re sorry to hear we don’t meet the fast pace in replying to you as you expected; that said, we’ll circle back to you soon, as I can see the conversation is still open.

    We hope to see you amending this one-start review with a better rating once come to a good solution ??

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