Premium Elementor Template Issue – Urgent Support Request

  • Dear Support Team,

    I hope this message finds you well. I recently purchased the Premium subscription on Envato with the intention of using the Elementor premium imported templates. However, I’m encountering a persistent issue where every premium template appears to be broken for me. Despite diligently following all the steps outlined in your provided guide (https://help.market.envato.com/hc/en-us/articles/900005117043-Envato-Elements-Template-Kits-Imported-template-doesn-t-look-like-the-demo), I have been unable to resolve the problem.

    The primary issue I’m facing is that when I attempt to import and use these premium templates, approximately 70% of the design is distorted and fails to display correctly. While I have noticed minor improvements when switching themes, such as some fonts loading and colors being added, the core design elements remain significantly flawed.

    Interestingly, I have also observed that the free templates work perfectly, which adds an additional layer of complexity to this situation.

    I have dedicated over 48 hours to trying to rectify this issue on my own, meticulously following multiple guides and exhaustively testing all available solutions at my disposal. Regrettably, none of my efforts have yielded a resolution thus far.

    Given the urgency of my need for these premium templates, I kindly request your assistance in addressing this matter promptly. Any guidance or support you can provide to help me resolve this bug or import problem would be greatly appreciated.

    Thank you for your attention to this issue, and I look forward to your prompt response.

    Sincerely,

    Max E.T

    The page I need help with: [log in to see the link]

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  • Hello!

    The Envato Elements plugin facilitates connecting Elements subscriptions for import of photos and elementor templates from envato. It also has a visual kit installer for kits purchased on themeforest.net. It does not control how kits are handled or displayed on your WordPress install (that is all done in Elementor and the addons the kit uses) . We can directly support issues with connecting your account or importing kits. If you are encountering errors when importing templates under Elements > Installed kits, please email the address on the error with the kit name, your url and the debug details of the error.

    Below is some general information on using Elementor kits:

    Envato pemium kits are the same as any other template kit in terms of being a collection of elementor templates built in Elementor. The difference between premium kits and free kits in the Elements plugin is that the premium kits are built by independent designers (following a set of build guidelines for consistency) and use the Elementor design system (Site Settings > Global Fonts/Global Colors) for controlling fonts and colors. The free kits have all colors and fonts set directly in elementor widget style controls.

    The most common cause of display issues are:

    1. Elementor > Settings must have Disable default colors and disable default fonts checked.
    2. The premium kit’s global kit styles must be loaded. You cannot combine multiple kit styles together – only one global style template can be used at a time.
    3. Your theme can override or change how templates render in pages. Both Envato and Elementor kits are designed and tested on the Hello Elementor theme which you can install free under Appearance > Themes
    4. Plugin conflicts can occur if you combine several kits from different authors. If combining kits, only use kits with the same plugins (or designed by the same author ) for the best results – you may check the details of kits on the Elements website.

    Further help with troubleshooting display issues may be found on Elementor’s Help Center here: https://elementor.com/help/troubleshooting-layout-issues/

    If you would like a specific envato kit tested (especially if the last updated date is 2022 or earlier) please email the address in our plugin under the Help link with the kit name and a summary of your issue.

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