Precondition check failed

Hello @cari18 ,

We hope this message finds you well.

Thank you for reaching out to our Support team. We are saddened and concerned that you have to face this issue. To assist you more effectively, could you please provide Diagnostic test report. To access the Diagnostic Test Report, simply navigate to the Post SMTP dashboard and find it under the Troubleshooting section.

These details will enable us to thoroughly understand your situation and offer you the most effective resolution.

We appreciate your cooperation and eagerly await your response, eager to assist you further.

Thanks and regards,
Support Team – WP Experts

Hello?@cari18 ,

We hope this message finds you well.

We are reaching out to follow up on our previous communication, as we haven’t received any update from you. We hope the issue is resolved on your end.

Please do not hesitate to contact us if you have any questions or concerns. We are here to assist you.

Thank you and best regards,
Support Team – WP Experts

sorry for this late answer.

Here is the diagnostic test report :

Mailer: postsmtp
HostName: sitea2n.fr
cURL Version: 7.74.0
OpenSSL Version: OpenSSL/1.1.1w
OS: Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
PHP: Linux 8.2.24 C.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.6.2 fr_FR UTF-8
WordPress Theme: materialischild
WordPress Plugins: Post SMTP, PDF Embedder Premium, Add Categories to Pages., Adminimize, Akismet Anti-spam: Spam Protection, amr users, Activity Log, Code Snippets Pro (Premium), Code Snippets, Colorlib Login Customizer, Contact Form 7, CookieYes | GDPR Cookie Consent, DCO Comment Attachment, Decent Comments, Elementor Pro, Elementor, Enable Media Replace, Essential Addons for Elementor, WP File Manager Google Drive, Folders Pro, Formidable Forms Pro, Formidable Visual Views, Formidable Forms, Google Analytics for WordPress by MonsterInsights, Image Optimizer - Compress, Resize and Optimize Images, Solid Security Pro, Materialis Companion, Members, Notification : Conditionals, Notification, Smart Slider 3, SiteOrigin CSS, Easy Updates Manager Premium, Subscribe to Comments Reloaded, Ultimate Member, Ultimate Member - Online, UpdraftPlus - Backup/Restore, When Last Login - Export User Records, When Last Login, WP Cleaner Pro, WP Crontrol, WP File Manager - PRO, WP Import Export Lite, WP-Optimize - Clean, Compress, Cache, WPS Hide Login
WordPress wp_mail Owner: /homepages/41/d764886830/htdocs/clickandbuilds/WordPress/Sitea2n1/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress wp_mail_from Filter(s): BracketSpace\Notification\Integration\WordPress->filter_email_from_email
WordPress wp_mail_from_name Filter(s): BracketSpace\Notification\Integration\WordPress->filter_email_from_name
WordPress phpmailer_init Action(s): wpcf7_phpmailer_init
Postman: 2.9.9
Postman Sender Domain (Envelope|Message): gmail.com | gmail.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: API Gmail (https:login://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 188785 | 172
Postman Email Log (Enabled|Limit|Transcript Size): Yes | 1000 | 128

Hello @cari18

Thank you so much for sharing the requested information. It appears that you are using Gmail, Gmail limits 2000 emails per day for most Google Workspace accounts. Although most of the batch succeeded, this single delivery might have temporarily exceeded a threshold.

If the error persists for specific addresses or specific types of messages, more in-depth log analysis might reveal a pattern that can help in addressing it.

For now we are marking this thread as resolved. If you encounter something similar feel free to open a new thread with us.

Have a great day!

Thanks and regards,
Support Team – WP Experts