Pre Sales: What days & hours do you provide live support?

Hi there,

What days & hours do you provide live (i.e. human) support worldwide (WORLDWIDE), not just UK business hours.

I’ve subscribed to many backup software vendors. They vary from Ukraine, UK, Europe, India, etc. None of those in the US were worth trying.

For me live Support is critical to my business model. ECommerce is a 24×7 business. Each minute of downtime is money lost.

I’ve wasted and lost some 5 hours recently with a vendor in the UK. It turns out their support SLA is Mon-Fri UK time! Come 5PM they all went home, leaving their customers hanging.

Do you have some sort of warranty that states, guaranteed support resolution in 1 day or your money back? Or is it, take it or leave it? What kind of commitment do you provide to your customers?

Many Thanks, Caesar.