Pre-Sales Question

Hi Timothy,

Facebook and Instagram are both owned by Meta. You can manage campaigns for both directly from your Facebook catalogue so yes, you can use the same feed for that.

I noticed on your FREE version that the price of the products have the tax included and it also rounds up the numbers. How can this be changed? Is this a part of the Elite version and I cannot make those changes in the FREE version. I plan to drive the traffic over to my site and charge the tax there should they be local to my state here in the US.

Also, it picks up out of stock products, does it publish the out of stock products as well? I imaagine that in the refresh it updates accordinly, correct. So, with the FREE version I would not be able to upload this to facebook because of the missing information to the products that your elite version adds to the mix to make it a workable upload to facebook without errors. Right?

I am in the US, Miami Florida to be specific. When in your checkout will it convert from Euros to Dollars? I would imagine so.

Your support, email only or do you have a chat system in place to answer any concern with the elite?

Hi,

Thanks for using our plugin and reaching out to us.

I noticed on your FREE version that the price of the products have the tax included and it also rounds up the numbers.

The plugin is just taking the prices that it gets returned from WooCommerce, depending in how you configured WooCommerce. This of course can be changed in this field mapping of our plugin (just select the price fields excluding VAT). The same goes for rounding. The plugin does not round prices itself, it just uses what it gets returned from WooCommerce so when prices in your feed are rounded this is either being caused by your WooCommerce configuration, field mapping or a 3th party pricing plugin you might be using.

With regards to the out of stock products, when you do not want those to show in your feed you can just add an exclude filter in your configuration which gets rid of those in your feed.

When it comes to questions about our paid Elite version (support and checkout): per the WordPress forum guidelines, we’re not allowed to discuss our paid Elite plugin here so for any questions about our paid plugins, please contact our support team directly.

Thank you so much for your prompt response. Awesome! In regards to the out of stock. If I do leave them in the feed they will be published, so, when the stock is updated with more product the feed will update to the platform? Is my assumption correct?

That assumption is correct yes

Assuming the issue at hand has been resolved and our support is no longer required I will close this topic for housekeeping reasons now.

Do not hesitate to reach out to us again in-case you need our help again.