Pre-Order not working

  • Resolved 1234mnr

    (@1234mnr)


    5 years, 9 months ago

    Hello,

    I’m trying to get the Woocommerce pre-order plugin to work with this gateway and I keep getting an error that says, “Pre-Order Tokenization attempt failed (Braintree (Credit Card))”.

    I feel like I have done all the necessary steps to make sure this should work as indicated by the Pre-Orders plugin and this plugin:

    1) Have the Braintree vault enabled in your Braintree account for credit cards, and / or have PayPal Vault enabled in your Braintree account for PayPal transactions.
    2) Enable the “Tokenization” setting for the credit card and / or PayPal gateways within the plugin settings.
    3) You must enable Advanced Fraud tools in the plugin and within Braintree to use PayPal’s Vault for Subscriptions / Pre-Orders.

    I have done all of these and still can’t seem to get this to work. Just keeps giving me this same message. I’m testing on a dev site with Braintree Sandbox account.

    Any help would be appreciated as to why I might still be getting this message.

    Thanks,
    Jacob

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @1234mnr,

    As this is related to working with the WooCommerce Pre-Orders extension, which is a premium product, I presume that you have a valid subscription for that extension.

    As support for premium products is not allowed in the forums, please head over to WooCommerce.com > My Account > Tickets and open a ticket.

    I’ll go ahead and mark this thread as resolved.

Viewing 1 replies (of 1 total)
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