pre order error

  • Resolved abigail1994

    (@abigail1994)


    9 months, 4 weeks ago

    my pre order date has ended but my orders hasn’t transitioned to processing, and when i get new orders it still says pre order instead of processing because i have unchecked the pre order on the product page and sometimes my pre orders change to completed automatically and everything is a mess, and yes am using the pro version not free so i had to deactivate it, any solution

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello, could you provide a step-by-step on how can I reproduce the problem?

    We need to be able to analyse these situations:

    • What is pre order mode used. Provide the plugin settings
    • Is it a timezone situation? What is your timezone and what is your server timezone? We use UTC as the pre order date, so verify if the pre order date is in the past to be sure. In next release we intend to change this behaviour to use the WordPress timezone instead UTC time
    • Provide the products settings
    • Describe the sequence of events you made (for exame: Enable the pre order option, set the date to day xxxx, on the date it did not change the order status, disabled option, etc)

    Also as this support question is about the Pro version, would you mind filling up this form so we can track the ticket and help you https://brightplugins.com/support/

    Plugin Support alfredjr18

    (@alfredjr18)

    Hello Abigail,

    As we haven’t received a recent response, I’ll mark this as resolved.
    Feel free to open a new ticket, if you continue encountering issues or reopen this ticket

    We’d be happy to assist.

    Best Regards

    • This reply was modified 7 months, 4 weeks ago by alfredjr18.
Viewing 2 replies - 1 through 2 (of 2 total)
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