Pre-chat form autofill

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  • Make sure Secure Mode is turned off, it doesn’t seem to be supported by the WordPress plugin. My form wasn’t being populated despite the name and email being available in the Tawk_API.visitor` variable, then I turned off Secure Mode and it worked.

    Thread Starter bt_dev

    (@biotrace)

    Thanks for the reply. This was precisely the reason. It wasn’t clearly stated that secure mode isn’t supported in the plugin and it took a bit of troubleshooting with one of the Tawk team to establish that. Hopefully this info will help anyone else facing the same issue.

    Cheers

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