PPWP creates fatal error on the website

  • Resolved Weronika

    (@wmasztakowska)


    4 months ago

    Hi

    I’ve been using PPWP for at least 3 years now. Until lately I had zero problem with the plug in.

    However in recent weeks I started to receive increased amount of complains from my clients that had trouble login to the protected section of the page.

    I went through your trouble shooting page and I do not see anything that would be change on my side that could trigger those problems.

    I checked logs and there are several fatal error messages linked to your application. Example below.

    Can you please investigate and suggest solution? I use WordPress.com so everything is updated automatically.

    2 days ago I added recommended snipped to php (add_filter( ‘ppw_check_md5_format’, ‘__return_false’ );. I though that maybe it started causing fatal error but the fatal errors appear also days before adding the snippet.

    PHP Fatal error: Uncaught Error: Call to undefined function ppw_pro_allowed_regex_password() in /srv/htdocs/wp-content/plugins/password-protect-page/includes/class-ppw-functions.php:511 Stack trace: #0 /srv/htdocs/wp-content/plugins/password-protect-page/includes/class-ppw-api.php(546): ppw_free_valid_pcp_password(Array, ‘ takemewzor’) #1 /wordpress/core/6.7/wp-includes/rest-api/class-wp-rest-server.php(1292): PPW_API->ppwp_check_content_password(Object(WP_REST_Request)) #2 /wordpress/core/6.7/wp-includes/rest-api/class-wp-rest-server.php(1125): WP_REST_Server->respond_to_request(Object(WP_REST_Request), ‘/wppp/v1/check-…’, Array, NULL) #3 /wordpress/core/6.7/wp-includes/rest-api/class-wp-rest-server.php(439): WP_REST_Server->dispatch(Object(WP_REST_Request)) #4 /wordpress/core/6.7/wp-includes/rest-api.php(449): WP_REST_Server->serve_request(‘/wppp/v1/check-…’) #5 /wordpress/core/6.7/wp-includes/class-wp-hook.php(324): rest_api_loaded(Object(WP)) #6 /wordpress/core/6.7/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #7 /wordpress/core/6.7/wp-includes/plugin.php(565): WP_Hook->do_action(Array) #8 /wordpress/core/6.7/wp-includes/class-wp.php(418): do_action_ref_array(‘parse_request’, Array) #9 /wordpress/core/6.7/wp-includes/class-wp.php(813): WP->parse_request(”) #10 /wordpress/core/6.7/wp-includes/functions.php(1336): WP->main(”) #11 /wordpress/core/6.7/wp-blog-header.php(16): wp() #12 /wordpress/core/6.7/index.php(17): require(‘/wordpress/core…’) #13 {main} thrown in /srv/htdocs/wp-content/plugins/password-protect-page/includes/class-ppw-functions.php on line 511

    Thank you, Weronika

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WP Folio

    (@buildwps)

    Hi @wmasztakowska ,

    Thank you for reaching out to us.

    Could you provide us a test password and a sample protected page URL for us to take a look please?

    Awaiting your reply.

    Thread Starter Weronika

    (@wmasztakowska)

    Hi,

    You can check on this site

    https://handmadestateofmind.com/loti-hoodie-knitting-pattern/

    access code: test

    Also, strangely when I unlock password protected part of the site , the layout below it gets affected.

    If needed, I can grant you also access to my staging site.

    Thank you, Weronika

    Plugin Author WP Folio

    (@buildwps)

    Hi @wmasztakowska ,

    Thank you for providing the information.

    Could you please let us know which version of PPWP you’re using? Are you using PPWP Lite or PPWP Pro? Have you updated the plugin to the latest version yet?

    Awaiting your reply.

    Thread Starter Weronika

    (@wmasztakowska)

    Hi, I’m using Lite version and plug in is up to date ( 1.9.5). , WordPress is also on the latest version 6.7.

    Website is built on Elementor.

    I will just add that the it seems that fatal error is returned when clients provide incorrect password. When I provide incorrect password the pages get stuck on loading.

    But at the same time many of my clients get notification that they cannot log in because of cookies. I advice them to clear cookies history in their browser and most of the time it solves the problem. Yet back in time I had maybe 1 such case every few months, nowadays its very few days and this frequency is troubling.

    • This reply was modified 4 months ago by Weronika.
    Plugin Author WP Folio

    (@buildwps)

    Hi @wmasztakowska ,

    Our development team has addressed the issue with our plugin. However, it may take some time for our team to thoroughly check and test it before releasing the update.

    Could you please contact us via our Contact Form to obtain the modified version, install it, and check if the issue is resolved?

    Note: Please remember back up your site before instal modified version.

    Awaiting your reply.

    Thread Starter Weronika

    (@wmasztakowska)

    Hi,

    I just sent the message via the form. Looking forward to the information on next steps.

    Best, Weronika

    Plugin Author WP Folio

    (@buildwps)

    Hello @wmasztakowska,

    We have provided the modified version of the plugin and it has resolved the issue.

    Please do not hesitate to contact us again, should you need further assistance.

    Thread Starter Weronika

    (@wmasztakowska)

    Hi,

    I am a bit confused. I have received from you a file to updated plug-in to test but due to some other complications I am only about to test it. Have you already roll it out globally and the update is available for everyone ?

    In the plug in details I can only see that the last update was 3 week ago.

    Best, Weronika

    • This reply was modified 3 months, 3 weeks ago by Weronika.
Viewing 8 replies - 1 through 8 (of 8 total)
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