PPOM fields are duplicated

  • Resolved chickchick

    (@chickchick)


    1 year, 6 months ago

    Hi, I have a weird issue in that my PPOM fields are showing twice on the product page. Once before the price and once after. Only the lower set work as anything in the first set doesn’t get transferred to the checkout (but there should only be one set anyway).

    You can see what I mean in the link. Any idea what is causing the duplication? I’ve tried disabling any uneccessary plugins and everything seems to be fully up to date?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Poonam Namdev

    (@poonam9)

    Hi @chickchick,

    I can’t see the duplicate PPOM fields on your product page. Screenshot >>https://vertis.d.pr/i/UfYomF

    If you have removed them intentionally because it’s your live site, please create a test page and share the URL so we can take a closer look at this issue.

    Thread Starter chickchick

    (@chickchick)

    Sorry, yes, I disabled to try and find a workaround. PPOM fields are back in now if you are able to take a look that would be great. I’ve tried disabling all the non vital plugins that were running put still occurs. Thanks!

    Thread Starter chickchick

    (@chickchick)

    Hi,

    Just wondered if anyone is able to help with this?

    Thanks

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi @chickchick,

    I can see the issue on the page you shared. Unfortunately, this isn’t common for PPOM; it seems to occur due to a conflict.

    Please try to enable this option in the PPOM settings.

    Let us know how it goes.

Viewing 4 replies - 1 through 4 (of 4 total)
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