powerful plugin, active developer and good support
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The plugin, its WooCommerce Addon and support is A1.
After submitting several support requests, I can confirm that the dev or his colleagues have replied within 24hrs, always helpfully.
Documentation could be improved a bit, as others have noted, and perhaps some more video tutorials/walk-throughs and sample XM/csv files would be useful – but I do understand that their principal focus is on the plugin and its extensions.
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