Potential problem with your all-in-one event calendar?

  • Resolved infosws

    (@nicksws)


    8 years, 3 months ago

    Hi,

    If you take a look at the following link there is an event on Saturday 15th April 2017 called ‘Mallory Park’: https://www.mtwc.co.uk/calendar/action~month/exact_date~1491001200/request_format~json

    This event is meant to be displayed from April 15th – April 19th (you can see this when you hover over it), but it’s not displaying on the actual calendar past the 16th.

    Can you please advise whether this is a setting we’re missing that’s causing this, or if this is a problem with the plugin itself?

    Thanks

    • This topic was modified 8 years, 3 months ago by infosws.
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi,

    How did you set up this event, you use the recurring option?

    Thread Starter infosws

    (@nicksws)

    Hi,

    We have set this up as a standalone event, with the ‘All-day event’ checkbox ticked. The Start date is 15/4/2017 and the End date is 19/4/2017

    The ‘Repeat’ checkbox is unticked.

    Thanks.

    Thread Starter infosws

    (@nicksws)

    Hi,

    Any news on how to resolve this please?

    Thanks

    Thread Starter infosws

    (@nicksws)

    Hi,

    Our customer is still waiting for a response from us, do you have any news on this issue please?

    Thanks

    Do you use the latest version? Have you tried the troubleshooting guide? https://time.ly/document/user-guide/troubleshooting/first-troubleshooting-step/

    Thread Starter infosws

    (@nicksws)

    Hi Benjamin,

    I’ll run through it and post my results for you:

    First please check to make sure you have the latest versions of:

    WordPress Version = 4.7.1
    All-in-One Event Calendar by Time.ly Version = 2.5.14

    Testing for a Plugin Conflict

    Problem still persists.

    Testing for a Theme Conflict

    Problem went away.

    Finding it was the theme causing the problem I compared the css and found it was a single CSS rule applying max-width: 100% to a.ai1ec-event-container.

    Overriding this value with max-width: 2000% seems to correct the issue.

    Hi @nicksws,

    Apologies for the delay in responding to your inquiry. We’ve updated the calendar and have issued several bug fixes with the newest releases for our WordPress Core Plugin, as well as our hosted calendar versions.

    If you are still experiencing difficulty or for faster assistance, please login to your Timely account and click on the “Get Help” link. You may also reply to this ticket, or open a new ticket.

Viewing 7 replies - 1 through 7 (of 7 total)
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