Potential Constant Contact Forms issues.

  • Resolved carolynoakley

    (@carolynoakley)


    3 weeks, 3 days ago

    We received the following email on March 3, 2025 (US):

    ?We have detected potential connection errors for your site, Sanctuary for Evolutionary Vision. A failed signup has been detected and will be retried automatically once a new connection has been established. Please visit your site and perform the steps to reconnect the plugin at your earliest convenience.

    When I logged in to the Dashboard of our WordPress site, I saw a message to enable Debug Logs. Here is the pastebin link to see the log: https://pastebin.com/dMuNyUhr

    Is it possible the error is because we changed the password on our Constant Contact account? Please let me know what to do to reestablish the connection with Constant Contact.

    Also, it looks like we missed at least one email list sign-up, is that correct? If so, is there any way to recapture the sign-up information? And, can you tell from this error log HOW MANY people we might have missed? (The client is anxious to know)

    Thank you for your help!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Hi @carolynoakley

    In your WP admin, and our Constant Contact submenu, you’ll see either a menu item named “Disconnect” or “Connect”. Click into that menu item and follow the instructions on the screen. If it’s saying disconnect, you’ll want to do that and then the page should refresh where you can re-take original steps done to initially connect.

    If you’re on the latest version of the plugin, we do what we can to capture signups when API connectivity is an issue, and retry those once connectivity has been restored, most often via human interaction, as the plugin is at a state where it can’t self-refresh the access.

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Did you get this one figured out @carolynoakley ?

    Thread Starter carolynoakley

    (@carolynoakley)

    Yes, thank you so much! The instructions were spot on. Sorry I didn’t close this out, but thanks for following up Michael (@tw2113).

    Plugin Contributor Michael Beckwith

    (@tw2113)

    The BenchPresser

    Awesome to hear, and no worries.

    Let us know if you need anything else.

Viewing 4 replies - 1 through 4 (of 4 total)
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