Potent donations not working for new products
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Hello guys, your plugin (that I love!) was working perfectly until march 8th. Then the tax over the price that used to work now is not being calculated on the shopping cart anymore ?? I just made a test and seems to have a bug somehow because when I try to create another product under donation type the product preview page is not showing the amount field. Any help will be very appreciated, thank you so much in advance for your time!
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Update: Now even the product page that was previously working is not showing the amount field. May you please help me? many thanks!
Hello! Thank you for your feedback ??
We will do our best to help you with the issue. I wasn’t able to replicate it on my end and I would need more information.
Could you send me tax options screenshot? (…/wp-admin/admin.php?page=wc-settings&tab=tax§ion)
Also, please follow these instructions:
1. In your WordPress Dashboard, navigate to Tools >> Site Health.
2. Click on the “Info” tab.
3. Then click on the “Copy site info to clipboard” button
4. Paste the copied information on your response message.
5. See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644Any additional screenshots/short videos with the following issue would be super helpful as well.
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Hello, thank you very much for all support you are giving me! I send you the screenshot via email? The info on site health is above. Let me know please ??
This is the page that was working until the last update: https://edulinguashop.it/prodotto/caparra/
As you will see the amount field and the donate button are not appearing on the screen ??We are trying to replicate the issue.
Sure, you can send us screenshots via email at [email protected].
Please include in the email link to this thread.The issue is solved, we were able to fix the issue in the private conversation, I will leave more info if in the future someone will go through similar problem:
1. Taxes feature will be implemented in the next plugin version, that is currently being tested by our team.
2. The issue with price not being displayed on the product page was caused by not having default value set up under products settings.
Glad we could help! ??
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