Potent donations not working for new products

Update: Now even the product page that was previously working is not showing the amount field. May you please help me? many thanks!

Hello! Thank you for your feedback ??

We will do our best to help you with the issue. I wasn’t able to replicate it on my end and I would need more information.

Could you send me tax options screenshot? (…/wp-admin/admin.php?page=wc-settings&tab=tax&section)

Also, please follow these instructions:
1. In your WordPress Dashboard, navigate to Tools >> Site Health.
2. Click on the “Info” tab.
3. Then click on the “Copy site info to clipboard” button
4. Paste the copied information on your response message.
5. See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644

Any additional screenshots/short videos with the following issue would be super helpful as well.

### wp-core ###

version: 5.7
site_language: it_IT
user_language: it_IT
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 50
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /homepages/3/d639459114/htdocs/app708751433
wordpress_size: loading...
uploads_path: /homepages/3/d639459114/htdocs/app708751433/wp-content/uploads
uploads_size: loading...
themes_path: /homepages/3/d639459114/htdocs/app708751433/wp-content/themes
themes_size: loading...
plugins_path: /homepages/3/d639459114/htdocs/app708751433/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-active-theme ###

name: Envo Storefront (envo-storefront)
version: 1.0.7
author: EnvoThemes
author_website: https://envothemes.com/
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, title-tag, menus, custom-background, custom-logo, automatic-feed-links, custom-header, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, html5, editor-style, recommend-plugins, widgets
theme_path: /homepages/3/d639459114/htdocs/app708751433/wp-content/themes/envo-storefront
auto_update: Abilitato

### wp-themes-inactive (7) ###

E-Commerce: version: 1.6.1, author: Catch Themes, Aggiornamenti automatici abilitati
Envo eCommerce: version: 1.1.0, author: EnvoThemes, Aggiornamenti automatici abilitati
Shophistic Lite: version: 1.0.25, author: Quema Labs, Aggiornamenti automatici abilitati
Twenty Nineteen: version: 2.0, author: Team di WordPress, Aggiornamenti automatici abilitati
Twenty Seventeen: version: 2.6, author: il team di WordPress, Aggiornamenti automatici abilitati
Twenty Twenty: version: 1.7, author: Team di WordPress, Aggiornamenti automatici abilitati
Twenty Twenty-One: version: 1.2, author: the WordPress team, Aggiornamenti automatici abilitati

### wp-mu-plugins (5) ###

1&1 Managed WordPress: version: 1.1.0, author: 1&1
1&1 Product Subdomain: version: 1.1.0, author: 1&1
IONOS - Help Center: version: 1.1.0, author: IONOS
IONOS - Single Sign-on: version: 1.0.0, author: IONOS
IONOS Assistant: version: 6.2.0, author: IONOS

### wp-plugins-active (19) ###

Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, Aggiornamenti automatici abilitati
Akismet Anti-Spam: version: 4.1.9, author: Automattic, Aggiornamenti automatici abilitati
Broken Link Checker: version: 1.11.15, author: WPMU DEV, Aggiornamenti automatici abilitati
Checkout Manager for WooCommerce: version: 5.3.5, author: QuadLayers, Aggiornamenti automatici abilitati
Complianz | GDPR/CCPA Cookie Consent: version: 4.9.10, author: Really Simple Plugins, Aggiornamenti automatici abilitati
Elementor: version: 3.1.4, author: Elementor.com, Aggiornamenti automatici abilitati
Elementor - Header, Footer & Blocks: version: 1.5.7, author: Brainstorm Force, Nikhil Chavan, Aggiornamenti automatici abilitati
Enable jQuery Migrate Helper: version: 1.3.0, author: The WordPress Team, Aggiornamenti automatici abilitati
Envo's Elementor Templates & Widgets for WooCommerce: version: 1.2.7, author: EnvoThemes, Aggiornamenti automatici abilitati
EnvoThemes Demo Import: version: 1.1.1, author: EnvoThemes, Aggiornamenti automatici abilitati
Limit Login Attempts Reloaded: version: 2.20.3, author: Limit Login Attempts Reloaded, Aggiornamenti automatici abilitati
Nexi XPay: version: 5.1.0, author: Nexi SpA, Aggiornamenti automatici abilitati
Potent Donations for WooCommerce: version: 1.1.4, author: Aspen Grove Studios, Aggiornamenti automatici abilitati
Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Aggiornamenti automatici abilitati
TalentLMS: version: 6.6.9.3, author: Epignosis LLC, Aggiornamenti automatici abilitati
WooCommerce: version: 5.1.0, author: Automattic, Aggiornamenti automatici disabilitati
WooCommerce Colors: version: 1.0.7, author: WooThemes, Aggiornamenti automatici abilitati
WooCommerce Shipping & Tax: version: 1.25.8, author: Automattic, Aggiornamenti automatici abilitati
WooCommerce Table Rate Shipping: version: 1.1.1, author: wpWax, Aggiornamenti automatici abilitati

### wp-plugins-inactive (7) ###

Facebook for WooCommerce: version: 2.3.2, author: Facebook, Aggiornamenti automatici abilitati
Loco Translate: version: 2.5.2, author: Tim Whitlock, Aggiornamenti automatici abilitati
Mailchimp for WooCommerce: version: 2.5.0, author: Mailchimp, Aggiornamenti automatici abilitati
Polylang: version: 3.0.1, author: WP SYNTEX, Aggiornamenti automatici abilitati
Statify: version: 1.8.2, author: pluginkollektiv, Aggiornamenti automatici abilitati
WPForms Lite: version: 1.6.5, author: WPForms, Aggiornamenti automatici abilitati
WP Maintenance Mode: version: 2.3.0, author: Designmodo, Aggiornamenti automatici abilitati

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Non disponibile
imagemagick_version: Non disponibile
file_uploads: File uploads is turned off
post_max_size: 128M
upload_max_filesize: 128M
max_effective_size: 128 MB
max_file_uploads: 20
gd_version: 2.2.5
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 4.4.246-icpu-061 x86_64
httpd_software: Apache
php_version: 7.4.16 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 1024M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.64.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.7.30-log
client_version: mysqlnd 7.4.16

### wp-constants ###

WP_HOME: https://edulinguashop.it/
WP_SITEURL: https://edulinguashop.it/
WP_CONTENT_DIR: /homepages/3/d639459114/htdocs/app708751433/wp-content
WP_PLUGIN_DIR: /homepages/3/d639459114/htdocs/app708751433/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: not writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: not writable

Hello, thank you very much for all support you are giving me! I send you the screenshot via email? The info on site health is above. Let me know please ??

This is the page that was working until the last update: https://edulinguashop.it/prodotto/caparra/
As you will see the amount field and the donate button are not appearing on the screen ??

We are trying to replicate the issue.

Sure, you can send us screenshots via email at [email protected].
Please include in the email link to this thread.

The issue is solved, we were able to fix the issue in the private conversation, I will leave more info if in the future someone will go through similar problem:

1. Taxes feature will be implemented in the next plugin version, that is currently being tested by our team.

2. The issue with price not being displayed on the product page was caused by not having default value set up under products settings.

Glad we could help! ??