posts miscategorized

I would need more information before I can help you. Please install the support addon and run some tests until you see the issue happen again, then send me the log file.

See https://postieplugin.com/downloads/support-addon/

Be sure to read the directions on how to use the support addon.

I have done as you requested. I think it will be useful for you to understand the setup for the emailed posts. We have a tech support email address, let’s call it [email protected]. This is a forwarding email address and every email sent to it is forwarded to all addresses on a list. I wanted to capture these emails in a archive, so I created a normal email address, call it [email protected] and placed it on the list of forwarded addresses associated with [email protected]. Postie is set up to get the emails sent to [email protected] and create a post for each email. The default category is techsupport.

This works when I send an email to [email protected] (I am listed as the default poster and “Allow anyone to post via email” is set you yes). However, when someone else posts to [email protected] or someone replies to an email sent to [email protected], the email is gathered by Postie, but categorized as Uncategorized. This happens even when I respond to an email sent to [email protected]

I have the zip file of the log, but I don’t know how to attach a file to a message on the forum (particularly, this message). Or is there some other way of sending the file to you?

Send it to [email protected]

I sent it Saturday (but forgot to let you know here).

The sample you sent retained the default category. However, you might want to consider turning off the following settings:

* Match short category
* Use colon to match category
* Use dash to match category
* Use square bracket to match category

Thanks for your help. I made the changes you suggested, but now emails from anyone other than me are routed to the comments section of the web site. This means the emails are not properly posted and displayed on the web site.

Is there a way to configure the plugin so replies to emails go to the posts section of the web site?

Added later: I just noticed the “Treat Replies As” setting. I have changed it to “New Post”. Hopefully, that will stop replies from going to the comments section of the web site. Is there anyway on WordPress to move the comments to the posts section?

• This reply was modified 3 years, 8 months ago by dnessett.
• This reply was modified 3 years, 8 months ago by dnessett.

Take a look at the “Treat Replies As” setting.

>Is there anyway on WordPress to move the comments to the posts section?

Copy/paste is the only thing I’m aware of.

Thanks for your help. I don’t know if you open tickets for request like this one, but if so, you can close it.

Thanks.