Posts cannot be moved to unscheduled

  • Resolved MusikBlog

    (@mb1000)


    1 month, 3 weeks ago

    We reported this several times – when trying to move a post in status “pending” or “planned” from a day of the week to the “unscheduled posts” column via Drag & Drop, an error occurs “connection error” and the post is not moved.

    https://prnt.sc/rtMlJyXF3iJS

    Only posts in status “draft” can be moved to the unscheduled column.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mej de Castro

    (@mej)

    Hi @mb1000,

    We have confirmed and are aware that this issue has also arisen following the recent update. We have relayed this to our development team for further troubleshooting.

    We will keep you informed as soon as a fix has been released.

    Best Regards,
    Mej, from the Editorial Calendar Team

    Thread Starter MusikBlog

    (@mb1000)

    Thanks, but this issue has been there for years! We sent you several emails in the past months reporting it.

    Plugin Author Mej de Castro

    (@mej)

    Hi @mb1000,

    We sincerely apologize for the inconvenience. It appears that we have not received any emails associated with or related to your website or name.

    Please rest assured that we are looking into this matter and will resolve it as soon as possible. We appreciate your patience and understanding.

    Kind Regards,
    Mej, from the Editorial Calendar Team

    Thread Starter MusikBlog

    (@mb1000)

    Yes, you did. We sent them to [email protected] – the address you provide as support address.

    Plugin Author Mej de Castro

    (@mej)

    Hi @mb1000,

    We apologize for the delay. Our developer has found a fix, which will be included in the next update. We’ll let you know as soon as it’s released.

    Regarding the email you have sent, we apologize for the oversight; it appears we missed your previous message. We’ll double-check our inbox to ensure we have your email on file. For quicker assistance in the future, please feel free to reach out here on our support threads.

    Best Regards,
    Mej, from the Editorial Calendar Team

    Plugin Author Mej de Castro

    (@mej)

    Hi @mb1000,

    We’ve resolved the issue that was preventing posts from moving to “unscheduled.” After updating to the latest version, you should be able to move posts to “unscheduled” without any issues.

    Thank you for your patience and we apologize for the inconvenience.

    Best Regards,
    Mej, from the Editorial Calendar Team

Viewing 6 replies - 1 through 6 (of 6 total)
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