post=ordernumber is not the sequential order number

  • Resolved brentst

    (@brentst)


    1 year, 4 months ago

    Hi,

    When looking at the url of the single order page in the admin I can see that the post= is not the sequential order number.

    It is the same sequence of numbers that first appears when manually creating an order in the backend before it is created.

    This is creating an inability to sync to QBO and problems with our Stripe API.

    I have just launched a new version of the site and this had worked on the older version of the site.

    Any help is resolving this is greatly appreciated.

    Thanks,

    Brent

Viewing 1 replies (of 1 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi brentst,

    Thanks for reaching out and we are sorry for the delayed response.

    Presently the plugin does not alter the post ID displayed in the order URL.

    Regarding the QBO and Stripe API issues, it appears that the plugins may be utilizing the return post_id instead of our sequential number. Unfortunately, this cannot be fixed at our end alone. We suggest you contact the plugin vendor and request them to use $order->get_order_number() instead of referencing $order->id or $order->get_id() when fetching order data. Check it in that way to fix the issue. Thanks for understanding.

Viewing 1 replies (of 1 total)
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