Postman (wrongly) overrides Sender name

  • Resolved kashmiri

    (@kashmiri)


    4 years, 1 month ago

    Hi,

    We are using a contact form plugin that sets Sender display name (in the From header) using form data. This is very handy, because the inbox then shows the individual sender name in the message list.

    Unfortunately, Postman rewrites the entire From header. Even if the “Sender name” field is left blank in the configuration, Postman deletes the value passed by the form.

    This has complicated the implementation. Currently, all form messages are delivered with an identical header set by Postman and, naturally, are combined into a single thread by the email system.

    Is this a bug that can be resolved somehow?

    Things were working as they should without Postman, i.e., with wp_mail. Unfortunately, our host has decided to switch off wp_mail. We have configured Postman to deliver messages to our Google Workspace via Gmail relay, and this single problem blocks smooth implementation.

    k.

    • This topic was modified 4 years, 1 month ago by kashmiri.
Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi @kashmiri,

    Please could you paste your diagnostics log from Post SMTP here please?

    Kind Regards,
    Tim

    Thread Starter kashmiri

    (@kashmiri)

    Hi @tneville, thanks for coming back to me. Here it is (actual domain name replaced with mydomain.com for privacy):

    Mailer: postsmtp
HostName: mydomain.com
cURL Version: 7.71.0
OpenSSL Version: OpenSSL/1.1.1d
OS: Linux s228.lon1.mysecurecloudhost.com 3.10.0-962.3.2.lve1.5.42.el7.x86_64 #1 SMP Mon Nov 9 08:11:18 EST 2020 x86_64
PHP: Linux 7.4.12 C
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.6 en_US UTF-8
WordPress Theme: Total
WordPress Plugins: Better Email Logger Post SMTP Extension, iThemes Security, Catch Gallery, Classic Editor, Clean and Simple Contact Form, Cookie Notice, Embed Any Document, Embed Extended, Enable jQuery Migrate Helper, Enable Media Replace, External Media without Import, Flying Pages by WP Speed Matters, Site Kit by Google, iThemes Sync, jQuery Manager for WordPress, LiteSpeed Cache, Login Logout Register Menu, MCE Table Buttons, OneLogin SAML SSO, Plugins Garbage Collector (Database Cleanup), Post SMTP, Ratio Thumbnails Size, Redirection, Safe SVG, Social Media Auto Publish, Tabify Edit Screen, The Events Calendar, Total Theme Core, WebP Express, Open Graph and Twitter Card Tags, WP Custom Author URL, WP External Links, WP Performance Tester
WordPress wp_mail Owner: /home/uvtdwqhi/public_html/mydomain.com/www/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args, PSEL\Logger\Process->log_mails
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.20
Postman Sender Domain (Envelope|Message): mydomain.com | mydomain.com
Postman Prevent Message Sender Override (Email|Name): Yes | Yes
Postman Active Transport: SMTP (smtp:tls:none://smtp-relay.gmail.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 12 | 2
Postman Email Log (Enabled|Limit|Transcript Size): No | 250 | 128
Postman Stealth Mode: Yes
    Thread Starter kashmiri

    (@kashmiri)

    My previous post (with the log) is currently held for moderation, it should appear soon. In the meantime, please note that the Name override option in the plugin settings is off, even if it shows activated in the log.

    Hi @kashmiri,

    You have sender name and email overwrite switched on in PostSMTP – this will likely be your issue here.

    I’d also just like to note that the plugin you are using hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.

    If you are looking for a free contact form plugin, Contact Form 7 works really well for most users.

    Hope this helps.

    Kind Regards,
    Tim

    Hi @kashmiri,

    I have just noticed your addition in your second post. I am confused why it would show as on in the log, if it is actually off in the UI. The fact that the log reports that it’s on, suggests there is some kind of problem with that specific feature.

    I would suggest trying a clean install of Post SMTP first, in case your installation got damaged – make sure you backup first.

    Kind Regards,
    Tim

    Tim

    (@tneville)

    Hi @kashmiri,

    We haven’t heard from you in a while, so I’ll mark this thread as resolved. If you have any further questions please feel free to open a new thread, and link to this one.

    Kind Regards,
    Tim

Viewing 6 replies - 1 through 6 (of 6 total)
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