{{POSTLINK}} cannot read domain name

Hi there,

We have checked this issue but it looks like it is working as expected at our end.

Here are some screenshots for a reference: screen 1, screen 2

If possible, can you please provide a campaign content screenshot? This might help us in understanding the cause of the issue.

Thank you.

Hi,

Thank you for your kind reply.

Yes, here are some screenshots of the case. Screen 1 shows the campaign content that I set currently. When I clicked on “next” to proceed to the content preview page, the link is correct as shown in the image. However, when I actually received the email, it shows a wrong link (the domain changed to “wordpress” so that the link couldn’t work).

I’ve checked the WP site setting that both URL are set to be https://blog-sc.hku.hk.

I hope the screenshots could help the checking and really grateful for your help to look into the issue. Thank you!

Hi there,

Thanks for sharing the screenshots with us.

From screenshots, your settings are correct and should work. We suspect that the issue might be due to a plugin or theme conflict.

Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except the Email Subscribers plugin and switch to a default WordPress theme.

We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors. You can get the Health Check plugin from here.

After enabling the troubleshooting mode in the Health Check plugin, activate the Email Subscribers plugin, and check if the issue is resolved or not. If the issue is resolved then you can activate plugins one by one to find which one is causing the issue. If deactivating other plugins doesn’t help then we might need to further look into this issue.

Hope this helps you. Let us know what comes out. Also, let us know if you have any further queries.

Thank you for your coordination.

Hello @fnty,

We haven’t heard back from you for a while.
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Do you have any updates for us related to the issue? Is the issue resolved or are you still facing it?
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?Please let us know. Also do let us know in case if you have any further queries.`

Thank you.

Hello @fnty,

We haven’t heard from you in a while.

We hope our previous replies were helpful in resolving your issues.

I am closing this thread for now. Feel free to reopen it in case if you are still having the issue.

Also if you have any other queries, then you can open a new thread from here. We will be happy to assist you further.

Thank you.