{{POSTIMAGE}} Broken

  • Resolved jimmythumbtack

    (@jimmythumbtack)


    3 years, 11 months ago

    Hi,

    I have a post notification template & campaign and I’ve noticed that {{POSTIMAGE}} never shows up properly on the e-mails.

    On Outlook, there’s a broken image box the size of the picture and the image actually shows up under the broken image. In Gmail, nothing shows up at all.

    How do I fix this issue? The images are currently set to full size.

    Thank you.
    -Jimmy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi @jimmythumbtack,

    We have checked the issue on our end but could not replicate it.

    Can you please check if the featured image is visible in the preview of the sent post notification? You can find it from Email Subscribers –> Reports and then click on Preview of sent post notification report.

    Hope this helps you. Let us know what comes out.

    Thread Starter jimmythumbtack

    (@jimmythumbtack)

    Yeah, the preview comes out perfectly fine. The image does show up a little big in the preview though.

    Could it be that it’s too large and it could be fixed if I choose to display a thumbnail instead?

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi @jimmythumbtack,

    Thanks for your response.

    Since the post’s featured image is visible in the preview, that indicates Email Subscriber is able to insert the image into the email content. Therefore there isn’t any issue with email content.

    We doubt whether a full-size image would cause any issue as the email itself only have the link to the image and not the image itself. Therefore it wouldn’t increase the email size. Also, we have tested it at our end both with full size and thumbnail image but could not see any issue with both.

    But yes you can try with the thumbnail image option and let us know if that resolves the issue.

    If the issue isn’t resolved, then we might need to look into the issue ourselves. Can you please contact us here so that we can have a closer look into the issue on your site? Please mention this thread URL when you will contact us.

    Hope this helps you. Let us know if you have any further queries.

    Plugin Contributor kishanranawat

    (@kishanranawat)

    Hi @jimmythumbtack,

    Do you have any update for us regarding the issue? Is it resolved or are you still facing the issue?

    Assuming the issue might have been resolved after performing the suggested steps, I am closing this ticket.

    Feel free to reopen this ticket if you are still facing the issue.

    Let us know if you have any further queries.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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