Poster image for video

@d3niis Thank you for reaching out. We’ll be happy to look into this.

Can you please confirm a poster image was manually added from the Design panel > Accessibility section (like this)? The checklist warned you after this was added, correct?

Can you please share a story URL?

Hi, @luckynasan!

Yes, I added the poster image in this section (Accessibility).

Please, see below the story url:

https://www.receiteria.com.br/web-stories/beijinho-de-colher-cremoso/

Thanks!

Thanks for the update.

Who is your hosting provider?

What browser are you using? Does this occur in an incognito browser and after clearing the cache for WP Fastest Cache?

Could you provide your Site Health information? You can share privately if you prefer.

I just submitted the information on the form.

Thanks!

Thank you, @d3niis! Can you also let us know what browser are you using and if this occurs in an incognito browser and after clearing the cache for WP Fastest Cache? We can run some tests on our side to try to replicate.

Hi @shetheliving! I’m using Google Chrome (92.0.4515.131 x86_64) and I tried on incognito browser and after clearing the cache for WP Fastest Cache, but the error continues. Thanks!

@d3niis Thank you for checking and sharing all of these details. We were able to reproduce this issue and will provide a fix in our upcoming release. We’ll be sure to follow up with any updates.

@luckynasan Thanks a lot!

@d3niis We’ve recently released a new version of the Web Stories for WordPress plugin. This includes the fix for the issue you reported. Please update to version 1.10.0 and confirm the issue has been resolved on your end. Thank you!

@luckynasan I’ll update. Thanks!

Hi…I’m having this same issue on 1.14.0

@leslipeterson If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!