Poster image & description donot appear in WhatsApp (after update)

  • Resolved kimash

    (@kimash)


    8 months ago

    When sharing a Webstory url on WhatsApp, No Poster Image & No Story description appear, just the story Title & link. This I believe started after the second last update (if I’m not wrong). As of 10th January 2024 it was working fine… BUT even then it displayed a small image in WhatsApp, compared to a large image earlier.

    My WP version is 6.5.5; PHP version 7.4.33 & WhatsApp is updated.
    I have tested with ALL plugin deactivated… except Webstores Plugin. I have also tested with another random website link found online (below) and get similar results.
    https://www.bonappeteach.com/web-stories/crispy-grilled-pork-belly-recipe/

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello, thank you for reaching out with your topic. I tested the above story in the app and was able to see the story poster image, title, and the meta description. Furthermore, I can see the metadata in your story source code. Whichever SEO plugin you’re using is responsible for the output of all metadata like this. I recommend you reach out to their plugin support about this. Otherwise, you can try your questions at the?WhatsApp help center?as we are limited to Web Stories plugin support.

Viewing 1 replies (of 1 total)
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