Postal code not accepting 0000

  • Resolved sshahid12

    (@sshahid12)


    4 months, 2 weeks ago

    Hello,

    Our website was accepting 0000 previously for countries which has no postal code in their address for our customer, however recently it is not allowing. There was a plugin update so I’m thinking it might be related. Is there anything in the setting that need to be changed?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @sshahid12 Hi mate,

    could you please let me know which version of the plugin you were using prior to experiencing this issue? This information will help us investigate the problem further.

    Best regards, Quadlayers Support Team.

    Thread Starter sshahid12

    (@sshahid12)

    Hi The version i was using was 7.5.9 and I updated the plugin to 7.6.0 on Oct 24, 2024.

    After that this is the first issue we encountered.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @sshahid12

    Hi mate,

    Thank you for updating your ticket.

    To better understand the issue, could you please send us a screencast showing the behavior of your site with our plugin active when entering the value “0000” in the conflicting field? This will help us investigate further and provide a more accurate solution.

    You can use the tool https://www.loom.com to easily capture and share the screencast here.

    Best regards, Quadlayers Support Team.

    Thread Starter sshahid12

    (@sshahid12)

    When I put 0000, I get the following message.

    Billing Postal code?is not a valid postcode / ZIP.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @sshahid12

    Hi mate, ok,

    Could you please provide us with a example – specific location (state/province/city -) that does not require or have a postal code? This will help us replicate the purchase process and ensure we configure the WooCommerce settings correctly.

    Best regards, Quadlayers Support Team.

    Thread Starter sshahid12

    (@sshahid12)

    usually we have customers from UAE that do not have postal codes, previously customers were able to fill in as “0000” however recently it will not allow.

    Kindly check and confirm. At the moment due to this issue, we have made it optional for our customers to provide postal codes.

Viewing 6 replies - 1 through 6 (of 6 total)
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