Postal Code issue

  • Resolved costasergio

    (@costasergio)


    1 year, 4 months ago

    Hello,

    Basically, when i don’t have inserted my postal code into the fieldbox, it appears the following error: “A shipping method has not been selected. Please confirm your address, or contact us if you need help.”

    After that, i add the postal code, my page does refresh and continues appearing the message above as i said. If i press checkout button, this message disapperar.

    I’m using flexible shipping version free to set the weights like this example:
    https://gyazo.com/b5ae0711619f1f9ea09ee069f3bee649

    Can be some problem related to my configuration?

    I recorded a small video with my issue: https://gyazo.com/0257adcd8468e102e7b91d92ed10125a

    Please help me to fix this issue.
    Best Regards.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support kozyraola

    (@kozyraola)

    Hi @costasergio,

    The issue you are experiencing is most likely related to your checkout/theme settings, not the plugin itself. It also might be a caching issue.

    Please check if the issue persists on Storefront theme. If yes, verify the checkout settings.

    Best regards,

    Plugin Support kozyraola

    (@kozyraola)

    Since there are no further inquiries concerning this case, I’m marking this thread as resolved.

    Best regards,

    Thread Starter costasergio

    (@costasergio)

    Hello again,

    Sorry for the delay about this issue. I’m reopening the case, because the situation is a little strange.

    I have already cleared the cache, but unfortunately, the problem persists.
    I have also tried to switch to Storefront theme, only to encounter the same issue.

    Could you please guide me on which checkout settings I should review? This error appeared during updates to WordPress, Theme and WooCommerce. This is the first time we’ve encountered something like this.

    I have communicated with WooCommerce support, but they haven’t been able to replicate the problem. I’ve tested with different postal codes, and the error has appeared at least once.

    I’m hoping to receive some suggestions to tackle this perplexing issue.
    Thanks for your help.

    Best Regards.

    Plugin Support kozyraola

    (@kozyraola)

    Hi @costasergio,

    I’m afraid this case needs extended troubleshooting.

    Please reach us out through our contact form: https://octolize.com/support/

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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