Post SMTP settings being ignored

  • Resolved orgassist

    (@orgassist)


    2 years, 12 months ago

    Post SMTP plugin is set to use my domain email (not the same domain as the website). The test works, but form and comment notifications are not going out.

    For comments, the log says “Relaying disallowed as [email protected]”

    Form notifications are set to be from my domain email but the log says “Relaying disallowed as (email address of person who filled out the form).

    Everything was working correctly until about 4 weeks ago.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @orgassist

    Hope you are doing good.

    Let me know which SMTP server you are using?

    Let me know What Mailer Type you set in Settings “Account Tab”.

    Please share test mail logs and Diagnostic test logs here.

    Thanks

    Thread Starter orgassist

    (@orgassist)

    I’m using Zoho Mail smtppro.zoho.com

    Mailer type: Post SMTP

    Where do I find test mail logs and diagnostic test logs? Is that the same as Post SMTP Email Log?

    HI @orgassist

    Check the attached screenshot here, you can find these in plugin main screen.

    I need a Diagnostic log and Send a Test mail log.

    Thanks

    Thread Starter orgassist

    (@orgassist)

    Thanks for offering to take a look. I ended up installing a different plugin, which is working properly.

    Plugin Support M Haseeb

    (@haseeb0001)

    @orgassist
    Sure, no problem. Let us know if you need any kind of assistance in the future, We would love to assist you. Take care.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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