Post SMTP causing problems with WooCommerce Notifications

  • WHen WooCommerce tries to send one of its notification emails, the “Reply-To:” email address is not properly formed when Post SMTP is activated, and this causes sending of the email to fail.

    What I am seeing is that the Reply-To: has the “From” name setting from WooCommerce “Email Sender Options”, but not the actual email address as specified in the WooCommerce “From” address setting. The “From” email address in the outgoing email is formed properly.

    I know that Post SMTP is responsible because if I deactivate the plug-in, the email goes out just fine.

    Here are Droplr links to what I’m seeing:

    Post SMTP Error Log: https://d.pr/i/43W8iS
    View of Email Top: https://d.pr/i/1rgvX6
    Relevant WooCommerce Setting: https://d.pr/i/xtHgiU

Viewing 6 replies - 1 through 6 (of 6 total)

  • TEMP SOLUTION:

    Seem that the reply-to bug only occurs when Mailer Type = PHPMailer.
    Set Mailer Type = PostSMTP and the problem will be solved.

    @matthieuh
    Thank you for sharing.

    Do you have multiple emails defined for reply-to?

    I have no reply-to setup inside woocommerce as you can see in screenshot (sent by email). Seem that phpmailer is taking the “From Name” instead of “From Email” of woocommerce/settings/notification/ to fill reply-to fields inside postmansmtp plugin.

    use postSMTP instead of PHPMailer is teh way to temporarely resolve this.

    Fallback account also present the same bug with PHPMailer and works with postSMTP.

    The error message i receive in my email is:

    You getting this message because an error detected while delivered your email.
    For the domain: https://deezign.com.br
    The log to paste when you open a support issue:
    Invalid “Reply-To” e-mail address “deezign”

    Hello everyone,

    Please try to change to PostSMTP mailer.

    Thread Starter Jeff Stec

    (@jstec)

    I switched to PostSMTP mailer 5 days ago and all outgoing emails since then have been sent correctly.

    @jstec
    Great, thanks for the update.

    I will add another warning to use it only as a last step.

Viewing 6 replies - 1 through 6 (of 6 total)
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