Post-purchase communication in German

  • Resolved petplanes

    (@petplanes)


    5 years, 10 months ago

    Hi Subhadeep Mondal

    First of all, thank you very much for you contribution,

    secondly,

    I have a problem with language… my Post-purchase communication are in german… the email that customer receives from Amazon confirming the payment is in german, although my website is in spanish and the clients amazon web is in spanish and the browser preferences are in spanish

    Please help

    Javier Garcia
    spain

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor clicksubhadeep

    (@clicksubhadeep)

    Hello,
    Thank you for your query.
    First of all as your Seller account is in German language.
    So all reply or email form your Amazon Pay Seller will be German language.
    This is not relevant with this payment gateway plugin.

    You can contact with Amazon Pay https://pay.amazon.com/de/help for more details.

    Thanks and regards
    Subhadeep Mondal

    Thread Starter petplanes

    (@petplanes)

    Hi Subhadeep

    Thank you for your answer… but the problem it is not resolve…… this is the official answer from Amazon Europe

    As I mentioned earlier in our previous case, you are using a plugin not officially supported by us in Europe.

    For this reason the order confirmations in German come out.

    Although your plugin manages to detect the preferred language of the buyer’s browser, this plugin can not link it to the notification that is sent to the buyers at the end of the purchase. This is because of the development structure that it has. As it is a plugin not supported by Amazon Europe, we do not know exactly the parameters of its configuration and therefore we can not adapt it, only the developers of the plugin can adapt it.

Viewing 2 replies - 1 through 2 (of 2 total)
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