Post Notifications stuck on Paused. False Domain Not Authenticated Error Message

We are also seening this occaisionally and are forced to resume and continously monitor the mail queue:

“Sending is paused because the following connection issue prevents MailPoet from delivering emails:?cURL error 28: Failed to connect to bridge.mailpoet.com port 443 after 5203 ms: Couldn’t connect to server“

Our distribution is around 500 at 8:00 am local time. We have been trickling along since and are about 125 now with the back-and-forth pause/resume due to the not authenticated or cURL error messages.

This is resolved. No understanding on what resolved it though. Suddenly around 1:25 PT all remaining emails (~300) completed sending.

During the issue, using the Wise Builds cURL Options plugin we were able to reproduce multiple failed/lost connections to “bridge.mailpoet.com” with a few sporadic successful connections.

So was the issue a network problem? Resource overload at MailPoet? Would be nice to have a RCA for this. We have had nothing but success with using MP until the last 24-48 hours.

Hi there @worldtel,

Issues with connecting to the bridge (for key validation) are usually a configuration issue with your host. Were they involved in the debugging here at all? I’m wondering if they had some kind of temporary configuration issue which is now sorted out.

Did you by any chance re-verify your authorization key? That may have re-set the connection and resolved the issue as well.

Lastly, if you are using a “from” address that is not directly on your domain (i.e. your domain is myDomain.com, but you are sending from [email protected]) then please make sure *both* domains are authenticated in your MailPoet account.