• Resolved officegeorgeward

    (@officegeorgeward)


    Dear Friends,
    Our post notifications stopped after 8/26/22.
    We see this confusing message in the back end:

    Your 14 days trial is expired
    Upgrade now to continue uninterrupted use of premium features like automatic email sending and more.Upgrade to Pro →

    Is this some new policy?

    The plugin needed an update but not sure that fixed the problem.

    Please inform,
    Thanks!
    George

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there,

    Thanks for contacting us! We’re happy to support you.

    We assume that it might be caused due to a delay in CRON triggered.

    The Email Subscribers lite emails are sent using Hosting email sending & Host CRON..

    Cron triggers emails sending at regular intervals every 15 minutes, it will run four times within an hour. So, you can set around 60 * 4 = 240 emails that can be sent per hour. Could you please check with your hosting about your email sending limit per hour? and update that into the Email Subscribers > Setting > Email Sending.

    Whereas, another reason can be regular traffic on site, which triggers WordPress cron, and that cron triggers email sending and ensures timely delivery. If there isn’t sufficient traffic on the site then the admin will need to set up an external cron service for timely delivery.

    Here is our doc which can be helpful in this regard.

    Regarding your concern about the “message in the backend”.

    This message refers to the automatic CRON hitting feature you experienced in the first 14 days of installing our plugin. Email Subscribers automatically hit the CRON on your site, resulting in timely delivery of emails.

    Hence, as you’re using the lite version now email sending depends on your host sending limit and site traffic.

    Let me know if you have any other confusion or questions.

    Happy to support!.

    Thread Starter officegeorgeward

    (@officegeorgeward)

    Hi Shubhanshu,
    Thanks so much for your help. If we just sign up for the Starter Plan at
    $79/year will this problem go away?
    Thanks again!
    George

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi there,

    Thanks for your response! ??

    Yes! Using the Email Subscriber Starter is the best solution if CRON does not trigger in the free/lite plan. For more information, please refer to this document.

    Let me know, how it goes on your end.

    Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.`Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.`Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Post Notifications Stopped’ is closed to new replies.