Post Notifications

  • Resolved Leslie Bigos

    (@lesliebigos)


    4 years, 3 months ago

    I use Post Notifications by Jetpack. My subscribers get the notification but the gravatar image is empty and the link to the author returns a 404 “page not found” error. https://www.cardboard-robots.com/?author=2

    Where does this image gets it’s value? Where do I set the Author page? I have the User Profile all filled out.

    Thanks for your assistance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @lesliebigos,

    Do the author accounts on this site have a Gravatar set for their email addresses? Gravatar pulls in the image that’s been uploaded and associated with a specific email address. So, when a user on a WordPress site uses that email address in their profile, it gets automatically displayed in notifications, author widgets, and the like.

    If there’s a Gravatar already assigned for the email address in use on the site, and it’s not displaying properly, it may be that the theme is not calling in the Gravatar properly. You can troubleshoot this by temporarily changing to one of the WordPress default themes, such as Twenty Twenty.

    When you’re using Twenty Twenty, if the Gravatar properly shows, you’d need to contact your theme’s developer and let them know the theme doesn’t appear to be pulling in your Gravatars properly.

    Does this help?

Viewing 1 replies (of 1 total)
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