Post Notification campaign email queueing

  • Resolved ncmnlct2019

    (@ncmnlct2019)


    3 years, 8 months ago

    We had a situation where some posts were accidentally marked as newsletters, and the plugin started to send out emails for them (through a Post Notification campaign tied to our Newsletter category). We know this, because some staff on the newsletter list have received them, we’ve gotten bounce notifications from bad email addresses, and someone responded to complain about receiving multiple newsletters in a single day. This has raised some questions for us about how the plugin works internally. We have version 4.6.11, and are for the most part very happy with it, just need to understand it a bit better to optimize how we use it. We do see details on other, previous newsletters in the Reports, just not these latest ones.

    First, we’re not seeing these newsletters anywhere in the Reports section. Are they hidden from there because we’ve removed the Newsletter category from those posts now? Or because the emails are still going out? Some other reasons?

    Second, we’re wondering how and when the emails are queued internally. As far as we can tell, the emails were still being sent out by the system well after the Newsletter category was removed from those posts. Does it queue up all the emails to send at the moment that the newsletter post is published, and then not look at any of that afterwards? If so, is there any way to see and manage that queue (e.g. to clear all the erroneous emails from it)? Again, we’re not seeing these at all in the Reports section, so not really sure what functionality is supposed to be there in this regard.

    Also related to this, we’re wondering about timing of things, e.g. if we disabled our newsletter campaign in order to prevent situations like this in the future, at what time (relative to publishing the post) would we need to re-enable it? What happens if we publish, unpublish, then re-publish a post, or if we edit an existing post, would it restart the emails? The person who complained appears to have received multiple copies of it because of edits that were made after we first published it, but this feels counter-intuitive, we’d have thought it would just send any given newsletter once.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Asmi Patel

    (@asmipatel)

    Hello @ncmnlct2019,

    Thank you for providing us a detailed description of the issue you are facing. I will try to explain and answer all your questions as clearly as possible.

    When a post is published, a report is generated immediately on the Reports screen with the status as In Queue and then the emails are sent in batches. The number of emails picked up in each batch is determined based on the settings saved in ES ( Email Subscribers > Settings > Email Sending > Maximum emails to send at once ).

    Eg. If you have 2000 subscribers and you have set up 100 emails in this option, then each batch will take up 100 recipients and send them emails. Once a particular batch is picked up for sending it cannot be stopped even if you delete the report, but yes the remaining batches that are not yet sent won’t be sent further ( remaining 1900 emails )

    Coming to your explanation, as you mentioned there was a post notification campaign targeted to newsletters category and accidentally the newsletter category was selected while publishing a post, which means a report for the same should have been generated.

    > First, we’re not seeing these newsletters anywhere in the Reports section. Are they hidden from there because we’ve removed the Newsletter category from those posts now? Or because the emails are still going out? Some other reasons?
    A. It’s strange because the report should have been generated. Can you confirm, the report has not been deleted since you are not able to see it? Even though if we remove the category from the campaign, it won’t reflect on the Report which is already generated. Also, can you let us know what is the Email Sending Settings saved on your setup because in case the report has been deleted it should be sending the emails to only that particular batch that was picked up before it was deleted?

    > Does it queue up all the emails to send at the moment that the newsletter post is published, and then not look at any of that afterward? If so, is there any way to see and manage that queue (e.g. to clear all the erroneous emails from it)?
    A. As included in the answer to the above question, yes, it queues the emails and does not reflect with the changes made to the campaigns after a particular report has been generated. It will only reflect on the reports and posts created later.

    > If we disabled our newsletter campaign in order to prevent situations like this in the future, at what time (relative to publishing the post) would we need to re-enable it? What happens if we publish, unpublish, then re-publish a post, or if we edit an existing post, would it restart the emails?
    A. If you are directly updating the post which is published, the notification won’t be sent. But if you switch to draft and again republish the post it will send the notification. In this case, you can enable the campaign once the post has been published.

    I hope I have answered all your queries. Let me know if I missed something or if you have any further queries.
    Thank You!

    Plugin Contributor Asmi Patel

    (@asmipatel)

    Closing this ticket for now. Please open a new ticket if you have any further queries.

Viewing 2 replies - 1 through 2 (of 2 total)
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