Post Carousel Issues

  • Resolved Brendan Shanahan

    (@brendanshanahan)


    3 years, 7 months ago

    I have two issues currently with the post carousel. Happy to split this into two threads if that is preferred.

    Issue 1 – The spacing is broken between carousel items, and does not display in published posts as it does in the editor. Disabling the width value below appears to resolve this, but I would like to understand the cause of this before I just overwrite some css.

    .uagb-post__image-position-background .uagb-post__inner-wrap {
    position: relative;
    width: 100%;
}

    Issue 2 – When using ‘equal height’ option on a carousel with enough items to scroll, the items height grows every time it scrolls. If I leave a page open the carousel never stops expanding. I cannot link to a page showing this as I have had to disable this from happening by turning off equal height or setting the columns = post count to disable scrolling.

    Thanks,
    Brendan

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hello @brendanshanahan ,

    Sorry for the inconvenience caused to you.

    Regarding issue 1 – I have checked the same at my end and it is working fine. I have created a video for you, please have a look.

    Could you please create a video that points out the issue you are facing?

    Regarding issue 2 – I’m sorry, can you please explain it more? Please share a screencast with me. It will help us to understand them in a proper way.

    Looking forward to hearing from you.

    Regards,
    Sweta

    Thread Starter Brendan Shanahan

    (@brendanshanahan)

    Hi Sweta,

    Thank you for your reply. For issue 1, the carousel loads ok in edit mode, but the issue appears when viewing the published page.

    Edit Mode
    Published Post

    For issue 2, I have created a video:
    Carousel endless expanding

    Hello @brendanshanahan ,

    That’s strange!

    Here is what you can do to check:

    1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists. If yes, then it is not the theme that is causing the error.

    2. Deactivate all plugins temporarily and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

    Please let me know how that goes. I will be happy to help with any further assistance you might need.

    Regards,
    Sweta

    Thread Starter Brendan Shanahan

    (@brendanshanahan)

    Hi Sweta,

    I have done some additional testing on a staging site. I was able to confirm that the issue is not caused by any of my plugins, but that it does go away when I change my theme. My theme is Generatepress.

    I then tried rolling back my theme through various versions, but I was never able to find a version without the issue which made me suspect it was not caused by a change in the theme.

    So then I started rolling back UAG through various versions, and I can confirm that these bugs started in UAG 1.20.0, in version 1.19.0 and earlier the post carousel works normally with the Generatepress theme.

    Hello @brendanshanahan ,

    Could you please open a ticket with us from here so that we can help you in a better way?

    Looking forward to hearing from you.

    Regards,
    Sweta

    Thread Starter Brendan Shanahan

    (@brendanshanahan)

    Thank you, I have now raised a ticket.

    Thank you @brendanshanahan ,

    Our team will get back to you soon.

    Thread Starter Brendan Shanahan

    (@brendanshanahan)

    For reference, this issue was resolved with a setting change in GeneratePress:

    The thread with the solution is here:
    https://generatepress.com/forums/topic/issue-with-ultimate-addons-for-gutenberg/

    And the relevant post is:

    So those Elements are using a width: 100% + padding. The developers should really including a box-sizing: border-box; property to stop that from happening.

    However, simple fix is to go to Customizer > General and switch the Structure from Floats to Flex.

    Hello @brendanshanahan ,

    Thank you for sharing that information.

    If you need any further help, please do let us know.

    Have a great day ahead!

    Regards,
    Sweta

Viewing 9 replies - 1 through 9 (of 9 total)
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