Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you post the URL of the site where you experienced issues, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.me/contact-support/

    Thread Starter cogdog

    (@cogdog)

    Sure thing https://splot.ca/collector/

    Thanks as always for quick responses.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks!

    Jetpack uses your site’s XML-RPC file to communicate with WordPress.com. Unfortunately I cannot access that file on your site at the moment:
    https://splot.ca/collector/xmlrpc.php

    If you use a security plugin to block access to the file, you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

    If you do not use such plugin, you’ll want to contact your hosting provider and ask them if they currently block access to your site’s XML-RPC file.

    I hope this helps.

    Thread Starter cogdog

    (@cogdog)

    Thanks – that was a block from my host because of hacking incident a few months back, looks like we are clear. I know now to check this.

Viewing 4 replies - 1 through 4 (of 4 total)
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