Post 6.7 upgrade website works yet can’t log in

  • Marc

    (@marcaring)


    4 months ago

    Hi WP Community, firstly I wish I had thought to come here sooner.

    Background

    • Last Wednesday morning (Sydney Australia time) I upgraded my website to the new 6.7
    • This worked yet afterwards, Wordfence said there was a lot of old files (form the previous version of WordPress) that hadn’t been deleted
    • I was rushing, so “Delete All” without thinking
    • Website stopped working!
    • My business is 12 years old & I’m reasonably techie yet not a web developer or coder.
    • When we first started, like all startups, I went with a cheap host (i.e. Crazy Domains). Sadly I haven’t moved…yet that is another matter. I contacted Crazy Domains Technical Support numerous times. Their Level 1 support tried to fix. Then escalated to Level 2 who “did more stuff“…
    • I suspect Crazy Domains renamed folders/files as _1 _old (for some current content) & then tried to restore a previous backed-up version yet didnt include all files/folders
    • Crazy Domains were partly successful as they at least got the website to work externally (so people can find our https://abilitygroup.com.au/ website & view content)

    Remaining Issue

    • I can’t log into WordPress via cPanel login link

    Not Found

    The requested URL was not found on this server.

    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    cPanel – website login in link
    • I also can’t log in using my previous login url https://abilitygroup.com.au/wp-admin/ (which at least displays the log in screen yet wouldn’t accept my my user name & password. I tried resetting password multiple times yet this link still did not work…

    What I’ve done…

    • Wasted hours reading blogs, forums, etc that don’t mean much to me…
    • I tried to replace contents of wp-admin folder (renamed the then existing folder as _old) & then upload backed up version of this folder. This didn’t fix the issue
    • I deleted Wordfence (via cP File Manager) – as during my many hours of reading I saw there was an issue with Wordfence & multiple hosted websites (Crazy domains provides me with a master domain & then other websites I have I believe are sub-domains with their content stored within the public_html folder). This didn’t fix the issue
    • Using cPanel Installatron Backups, I restored the the daily backup (from the day before the upgrade) to the same location. This didn’t fix the issue

    Comments

    • I assume the WordPress plumbing (so to speak) isn’t working
    • I have TFA activated so unsure if this is an additional problem
    • To fix log in issue, I’m hoping I can either; 1) somehow re-install WordPress (without making things worse or destroying the 7 other separate sub-domain websites) or 2) there are additional files that I need to upload/replace (from a backup) to fix the core WordPress files

    Any help would be so very greatly appreciated ??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • I can’t log into WordPress via cPanel login link

    That’s something to sort out with your hosting provider — Crazy Domains — as they provide cPanel.

    Here, we’ll focus on the native WordPress login feature.

    To fix log in issue, I’m hoping I can either; 1) somehow re-install WordPress (without making things worse or destroying the 7 other separate sub-domain websites) or 2) there are additional files that I need to upload/replace (from a backup) to fix the core WordPress files

    What exactly happens –now– when you try to login? What specific error message or feedback do you get?

    If it’s still about password/username being incorrect, use one of the options in the link below to change the password for your admin username. You may want to set the new password directly in the database as you mentioned the password reset link (sent via email) wasn’t working. Since you have WordPress sites (with likely multiple databases), be sure to select the correct database!

    Reset your password

    Thread Starter Marc

    (@marcaring)

    Many thanks @gappiah. I’m travelling for work for next 3 days, yet try to read & investigate WordPress Reset your password documentation.

    Thanks again & ??

Viewing 2 replies - 1 through 2 (of 2 total)
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