• Resolved mtbrandapparel

    (@mtbrandapparel)


    My wholesale customers are no longer able to login to their accounts nor checkout at the cart since the update.

    I am not technical and have been in contact with my host. They have been trouble shooting firewall, etc.

    I’m eager to solve the problem and any insight is helpful thank you.

    My system status report is:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.mtbrandapparel.com
    Site address (URL): https://www.mtbrandapparel.com
    WC Version: 5.0.0
    REST API Version: ? 5.0.0
    WC Blocks Version: ? 4.4.2
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.9.0
    Log Directory Writable: ?
    WP Version: 5.6.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 64 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 6000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.49-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Total Database Size: 204.56MB
    Database Data Size: 138.54MB
    Database Index Size: 66.02MB
    wp_woocommerce_sessions: Data: 1.47MB + Index: 0.04MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 0.46MB + Index: 0.15MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 3.45MB + Index: 1.99MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 7.95MB + Index: 1.70MB + Engine MyISAM
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_actionscheduler_logs: Data: 0.31MB + Index: 0.23MB + Engine MyISAM
    wp_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
    wp_affiliate_wp_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_customermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_affiliate_wp_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_affiliate_wp_payouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_referralmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_rest_consumers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_sales: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_affiliate_wp_visits: Data: 0.14MB + Index: 0.03MB + Engine MyISAM
    wp_asl_brands: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_configs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_countries: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_asl_markers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_asl_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_storelogos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_stores: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    wp_asl_stores_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_asl_stores_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 0.22MB + Index: 0.10MB + Engine MyISAM
    wp_ewwwio_images: Data: 2.54MB + Index: 1.20MB + Engine MyISAM
    wp_ewwwio_queue: Data: 0.05MB + Index: 0.03MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wp_options: Data: 7.69MB + Index: 0.83MB + Engine MyISAM
    wp_postmeta: Data: 71.40MB + Index: 42.68MB + Engine MyISAM
    wp_posts: Data: 13.64MB + Index: 4.77MB + Engine MyISAM
    wp_termmeta: Data: 0.20MB + Index: 0.13MB + Engine MyISAM
    wp_terms: Data: 0.16MB + Index: 0.32MB + Engine MyISAM
    wp_term_relationships: Data: 1.83MB + Index: 4.21MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.13MB + Index: 0.13MB + Engine MyISAM
    wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_usermeta: Data: 0.94MB + Index: 0.31MB + Engine MyISAM
    wp_users: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_product_lookup: Data: 0.29MB + Index: 0.25MB + Engine MyISAM
    wp_wc_order_stats: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_product_meta_lookup: Data: 2.96MB + Index: 4.00MB + Engine MyISAM
    wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wp_wfBlocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wfConfig: Data: 14.39MB + Index: 0.01MB + Engine MyISAM
    wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfFileMods: Data: 1.71MB + Index: 0.25MB + Engine MyISAM
    wp_wfHits: Data: 0.54MB + Index: 0.09MB + Engine MyISAM
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfIssues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_wfKnownFileList: Data: 0.91MB + Index: 0.11MB + Engine MyISAM
    wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfLogins: Data: 0.30MB + Index: 0.06MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfNotifications: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
    wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfStatus: Data: 0.07MB + Index: 0.03MB + Engine MyISAM
    wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woobe_history: Data: 2.69MB + Index: 1.71MB + Engine MyISAM
    wp_woobe_history_bulk: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_wpbe_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpbe_history_bulk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpml_mails: Data: 1.40MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.35MB + Index: 0.36MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    amn_mi-lite: 2
    attachment: 2200
    blocks: 3
    custom_css: 3
    nav_menu_item: 10
    page: 13
    post: 2
    product: 1034
    product_variation: 37142
    revision: 65
    shop_coupon: 6
    shop_order: 449
    shop_order_refund: 4
    wpcf7_contact_form: 4
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?Error messages should not be shown to visitors.
    
    ### Active Plugins (43) ###
    
    AffiliateWP: by Sandhills Development
    LLC – 2.6.4.1
    
    AffiliateWP - Allowed Products: by Sandhills Development
    LLC – 1.1.3
    
    Agile Store Locator: by AGILELOGIX – 1.2.6
    The SEO Framework: by The SEO Framework Team – 4.1.3
    Autoptimize: by Frank Goossens (futtta) – 2.8.1
    Black Studio TinyMCE Widget: by Black Studio – 2.6.9
    Posts Bulk Editor Professional: by realmag777 – 2.0.1.1
    Column Shortcodes: by Codepress – 1.0.1
    Contact Form 7 Image Captcha: by KC Computing – 3.2.1
    Contact Form 7: by Takayuki Miyoshi – 5.3.2
    Custom Login Page by SeedProd: by SeedProd – 1.0.3
    Disable Cart Fragments: by Optimocha – 1.21
    JotForm Embed Forms: by JotForm.com – 1.2.3
    Envato Market: by Envato – 2.0.6
    Footer Mega Grid Columns: by WP OnlineSupport – 1.1.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.0
    Homepage Control: by WooThemes – 2.0.3
    JotForm oEmbed: by JotForm.com – 1.2.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3
    Really Simple SSL: by Really Simple Plugins – 4.0.8
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
    System Woocommerce Service: by Joseph Kimm – 1.0.8
    ShortCode Redirect: by Cartpauj – 1.0.02
    Simple Social Icons: by StudioPress – 3.0.2
    Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.0
    Storefront Hamburger Menu: by WooCommerce – 1.2.2
    Storefront Sticky Add to Cart: by WooThemes – 1.1.9
    SVG Support: by Benbodhi – 2.3.18
    WUnzipper Files: by MacZipper – 2.9.5
    Woo Framework Shortcodes: by Anand Shah – 1.0.0
    WooCommerce Blocks: by Automattic – 4.4.2
    WOOBE - WooCommerce Bulk Editor and Products Manager: by realmag777 – 2.0.6.1
    WooCommerce Bulk Variations: by Lucas Stark – 1.6.8
    Woocommerce Table Rate Shipping: by JEM Plugins – 2.1.0
    WooCommerce jQuery Cookie Fix: by Splashing Pixels (Roy Ho) – 1.0
    PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 21.2
    Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6
    WooCommerce Table Rate Shipping: by Bolder Elements – 4.2.1
    WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.25.1
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.13.2
    WooCommerce: by Automattic – 5.0.0
    WP Super Cache: by Automattic – 1.7.1
    Custom Product Tabs for WooCommerce: by YIKES
    Inc. – 1.7.6
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: by  –
    
    ### Settings ###
    
    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    
    ### WC Pages ###
    
    Shop base: #10 - /shop/
    Cart: #11 - /cart/
    Checkout: #12 - /checkout/
    My account: #13 - /my-account/
    Terms and conditions: #58 - /policies/
    
    ### Theme ###
    
    Name: Boutique
    Version: 2.0.17
    Author URL: https://woocommerce.com
    Child Theme: ?
    Parent Theme Name: Storefront
    Parent Theme Version: 3.5.0
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,612
    Oldest: 2021-01-14 14:50:28 -0700
    Newest: 2021-02-14 14:07:12 -0700
    
    Failed: 19,710
    Oldest: 2020-04-25 12:12:45 -0600
    Newest: 2020-06-04 07:06:15 -0600
    
    Pending: 4
    Oldest: 2021-02-14 15:07:12 -0700
    Newest: 2021-02-19 12:09:19 -0700
    
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Possible WooCommerce 5.0.0 Update issues’ is closed to new replies.