Possible WooCommerce 5.0.0 Update issues
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My wholesale customers are no longer able to login to their accounts nor checkout at the cart since the update.
I am not technical and have been in contact with my host. They have been trouble shooting firewall, etc.
I’m eager to solve the problem and any insight is helpful thank you.
My system status report is:
### WordPress Environment ### WordPress address (URL): https://www.mtbrandapparel.com Site address (URL): https://www.mtbrandapparel.com WC Version: 5.0.0 REST API Version: ? 5.0.0 WC Blocks Version: ? 4.4.2 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.9.0 Log Directory Writable: ? WP Version: 5.6.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ? WP Cron: ? Language: en External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.23 PHP Post Max Size: 64 MB PHP Time Limit: 600 PHP Max Input Vars: 6000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.6.49-cll-lve Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.0.0 WC Database Prefix: wp_ Total Database Size: 204.56MB Database Data Size: 138.54MB Database Index Size: 66.02MB wp_woocommerce_sessions: Data: 1.47MB + Index: 0.04MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.46MB + Index: 0.15MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 3.45MB + Index: 1.99MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_actionscheduler_actions: Data: 7.95MB + Index: 1.70MB + Engine MyISAM wp_actionscheduler_claims: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_actionscheduler_logs: Data: 0.31MB + Index: 0.23MB + Engine MyISAM wp_affiliate_wp_affiliatemeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_affiliate_wp_affiliates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine wp_affiliate_wp_coupons: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_creatives: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_customermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_affiliate_wp_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_affiliate_wp_payouts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_referralmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_rest_consumers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_sales: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_affiliate_wp_visits: Data: 0.14MB + Index: 0.03MB + Engine MyISAM wp_asl_brands: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_asl_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_asl_configs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_asl_countries: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_asl_markers: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_asl_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_asl_storelogos: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_asl_stores: Data: 0.03MB + Index: 0.00MB + Engine MyISAM wp_asl_stores_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_asl_stores_view: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_comments: Data: 0.22MB + Index: 0.10MB + Engine MyISAM wp_ewwwio_images: Data: 2.54MB + Index: 1.20MB + Engine MyISAM wp_ewwwio_queue: Data: 0.05MB + Index: 0.03MB + Engine MyISAM wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine MyISAM wp_options: Data: 7.69MB + Index: 0.83MB + Engine MyISAM wp_postmeta: Data: 71.40MB + Index: 42.68MB + Engine MyISAM wp_posts: Data: 13.64MB + Index: 4.77MB + Engine MyISAM wp_termmeta: Data: 0.20MB + Index: 0.13MB + Engine MyISAM wp_terms: Data: 0.16MB + Index: 0.32MB + Engine MyISAM wp_term_relationships: Data: 1.83MB + Index: 4.21MB + Engine MyISAM wp_term_taxonomy: Data: 0.13MB + Index: 0.13MB + Engine MyISAM wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_usermeta: Data: 0.94MB + Index: 0.31MB + Engine MyISAM wp_users: Data: 0.03MB + Index: 0.03MB + Engine MyISAM wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_wc_category_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_product_lookup: Data: 0.29MB + Index: 0.25MB + Engine MyISAM wp_wc_order_stats: Data: 0.02MB + Index: 0.03MB + Engine MyISAM wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_product_meta_lookup: Data: 2.96MB + Index: 4.00MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_wfBlocks7: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfConfig: Data: 14.39MB + Index: 0.01MB + Engine MyISAM wp_wfCrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfFileMods: Data: 1.71MB + Index: 0.25MB + Engine MyISAM wp_wfHits: Data: 0.54MB + Index: 0.09MB + Engine MyISAM wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfIssues: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_wfKnownFileList: Data: 0.91MB + Index: 0.11MB + Engine MyISAM wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfLogins: Data: 0.30MB + Index: 0.06MB + Engine MyISAM wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfNotifications: Data: 0.05MB + Index: 0.01MB + Engine MyISAM wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wfStatus: Data: 0.07MB + Index: 0.03MB + Engine MyISAM wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woobe_history: Data: 2.69MB + Index: 1.71MB + Engine MyISAM wp_woobe_history_bulk: Data: 0.01MB + Index: 0.02MB + Engine MyISAM wp_wpbe_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpbe_history_bulk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpml_mails: Data: 1.40MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.35MB + Index: 0.36MB + Engine MyISAM ### Post Type Counts ### amn_mi-lite: 2 attachment: 2200 blocks: 3 custom_css: 3 nav_menu_item: 10 page: 13 post: 2 product: 1034 product_variation: 37142 revision: 65 shop_coupon: 6 shop_order: 449 shop_order_refund: 4 wpcf7_contact_form: 4 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ?Error messages should not be shown to visitors. ### Active Plugins (43) ### AffiliateWP: by Sandhills Development LLC – 2.6.4.1 AffiliateWP - Allowed Products: by Sandhills Development LLC – 1.1.3 Agile Store Locator: by AGILELOGIX – 1.2.6 The SEO Framework: by The SEO Framework Team – 4.1.3 Autoptimize: by Frank Goossens (futtta) – 2.8.1 Black Studio TinyMCE Widget: by Black Studio – 2.6.9 Posts Bulk Editor Professional: by realmag777 – 2.0.1.1 Column Shortcodes: by Codepress – 1.0.1 Contact Form 7 Image Captcha: by KC Computing – 3.2.1 Contact Form 7: by Takayuki Miyoshi – 5.3.2 Custom Login Page by SeedProd: by SeedProd – 1.0.3 Disable Cart Fragments: by Optimocha – 1.21 JotForm Embed Forms: by JotForm.com – 1.2.3 Envato Market: by Envato – 2.0.6 Footer Mega Grid Columns: by WP OnlineSupport – 1.1.3 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.0 Homepage Control: by WooThemes – 2.0.3 JotForm oEmbed: by JotForm.com – 1.2.1 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.3 Really Simple SSL: by Really Simple Plugins – 4.0.8 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4 System Woocommerce Service: by Joseph Kimm – 1.0.8 ShortCode Redirect: by Cartpauj – 1.0.02 Simple Social Icons: by StudioPress – 3.0.2 Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.1.0 Storefront Hamburger Menu: by WooCommerce – 1.2.2 Storefront Sticky Add to Cart: by WooThemes – 1.1.9 SVG Support: by Benbodhi – 2.3.18 WUnzipper Files: by MacZipper – 2.9.5 Woo Framework Shortcodes: by Anand Shah – 1.0.0 WooCommerce Blocks: by Automattic – 4.4.2 WOOBE - WooCommerce Bulk Editor and Products Manager: by realmag777 – 2.0.6.1 WooCommerce Bulk Variations: by Lucas Stark – 1.6.8 Woocommerce Table Rate Shipping: by JEM Plugins – 2.1.0 WooCommerce jQuery Cookie Fix: by Splashing Pixels (Roy Ho) – 1.0 PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 21.2 Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6 WooCommerce Table Rate Shipping: by Bolder Elements – 4.2.1 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.25.1 WooCommerce Wholesale Prices: by Rymera Web Co – 1.13.2 WooCommerce: by Automattic – 5.0.0 WP Super Cache: by Automattic – 1.7.1 Custom Product Tabs for WooCommerce: by YIKES Inc. – 1.7.6 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### installatron_hide_status_test.php: by – ### Settings ### API Enabled: ? Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #10 - /shop/ Cart: #11 - /cart/ Checkout: #12 - /checkout/ My account: #13 - /my-account/ Terms and conditions: #58 - /policies/ ### Theme ### Name: Boutique Version: 2.0.17 Author URL: https://woocommerce.com Child Theme: ? Parent Theme Name: Storefront Parent Theme Version: 3.5.0 Parent Theme Author URL: https://woocommerce.com/ WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1,612 Oldest: 2021-01-14 14:50:28 -0700 Newest: 2021-02-14 14:07:12 -0700 Failed: 19,710 Oldest: 2020-04-25 12:12:45 -0600 Newest: 2020-06-04 07:06:15 -0600 Pending: 4 Oldest: 2021-02-14 15:07:12 -0700 Newest: 2021-02-19 12:09:19 -0700
The page I need help with: [log in to see the link]
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Viewing 2 replies - 1 through 2 (of 2 total)
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