• I have noticed the user profile for users works as it is supposed to; however, when I switch that same user to an Admin the profile page is blank.

    Example is:
    https://hdmni.com/user/57/ – Role is Member
    https://hdmni.com/user/1/ – Role is Admin

    If I switch the Test member #57 to Admin, his profile then looks exactly like mine.

    Any instruction on this would be greatly appreciated. Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @rexwilliamson,

    You’ve most likely set up unique profiles for different user roles which means that you have to create separate profile forms for every user role in Ultimat member -> Forms and add shortcodes of your the user roles to your User page.
    Please see our doc on how to setup unique profiles for different user roles.

    Regards.

    Thread Starter rexwilliamson

    (@rexwilliamson)

    I had not setup any roles other than what it comes with – just Admin and Member – both are Core it says.

    So you are saying I need to create a new profile page for Admins and paste that shortcode inside the original profile form?

    Thread Starter rexwilliamson

    (@rexwilliamson)

    I figured it out now.

    To answer it for anyone else having this issue…

    Had to go in to Ultimate Member => Forms => Select Profile Form – Here I had to turn off Global Settings – Then I was given an option for “Make this profile role-specific” – Member is selected by Default – Had to change to All Roles.

    Then it worked like it should have from install. I suggest adding this solution to a knowledgebase.

    Hope when version 2.0 finally comes out it has less issues, better support, and much more detailed documentation… – I am not putting you down – just with these issues in free, and not getting them resolved costs you a lot of purchases from people like myself that has to find the solution themselves – or even switch to another competitor.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @rexwilliamson,

    Yes, if you want to have unique profiles for different user roles.
    You should also set “Use global settings?” to NO in the “Customize this form” section on the right side of the page and Make this profile role-specific.

    Regards.

    Thread Starter rexwilliamson

    (@rexwilliamson)

    I do not want any role specific setting – for some reason if I leave Global Settings on, it defaults to only show to Members – Admin profiles are blank. Turning Global settings off I get the option for all roles – which I feel should have been default so I never had an issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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