Possible BUG? Errors in Customizer on SAVE

  • Resolved The_elephant

    (@the_elephant)


    3 weeks, 5 days ago

    Hi all,

    I keep getting the onfollowing error when trying to save changes i’ve made in the customizer.

    Astra | Free plan
    Version | 4.8.3 (latest)

    The error message is:
    It seems something went wrong. Wait a few seconds and then try again

    It seems to be on Astra as i already tried:
    > Twentytwentyfour, there the issue is gone with all plugins active.
    > Astra with all plugins deactivated, there the issue is alive.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @the_elephant,

    It looks like the issue may be due to the PHP memory limit being exceeded. To fix this, I’d suggest reaching out to the hosting provider and increasing the resources as outlined in the attached documentation. [Link to Documentation]

    Once done, try testing it on a different browser or incognito tab.

    Kind regards,
    Aradhy ??

    Thread Starter The_elephant

    (@the_elephant)

    Hi @bsfaradhy ,

    Thanks for your thoughts. I have increased it but not a solution.
    Tried:
    memory_limit upgrade
    max_execution_time upgrade
    max_input_vars upgrade
    Sadly not the solution.

    I have used chat GPT for pinpointing the issue but can’t really find anymore than 503 server error on an admin-ajax.php

    Any more thoughts?

    Hi @the_elephant,

    Maybe it will be better if you can reach out to us through our Support Portal, so we can have a closer look at your site. Also, we respond faster there.

    Once you open a ticket, please mark this thread as Resolved.

    Kind regards,
    Aradhy ??

    Thread Starter The_elephant

    (@the_elephant)

    Not exactly sure what did the trick.

    i updated php to 8.3 (hosting/server level)

    i activated opcache (hosting/server-level)

    Hi @the_elephant,

    Well, I am glad it worked out for you, Thank you for sharing the update!

    Also, don’t hesitate to reach out if you need any further assistance in the future.

    Kind regards,
    Aradhy ??

Viewing 5 replies - 1 through 5 (of 5 total)
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