Port 465 is open, but not to smtp.office365.com.

  • Resolved fiperkins

    (@fiperkins)


    4 years, 2 months ago

    Hi newbie here needing a walk through.

    Attempting to connect wp-forms to microsoft 365.
    ran connection test….Summary:
    ? ?? Port 587 can be used for SMTP to smtp.office365.com.
    ? ?? Port 443 can be used with the SendGrid API.
    ? ?? Port 443 can be used with the Mailgun API.
    ? ?? Port 443 can be used with the Mandrill API.
    ? Port 465 is open, but not to smtp.office365.com.
    ? No outbound route between this site and the Internet on Port 25.

    ran diagnostic….
    Mailer: phpmailer
    HostName: behaviourlytics.com
    cURL Version: 7.74.0
    OpenSSL Version: OpenSSL/1.1.1i
    OS: Linux gator3178.hostgator.com 4.14.146-225.ELK.el6.x86_64 #1 SMP Sat Sep 21 01:19:55 CDT 2019 x86_64
    PHP: Linux 7.4.13 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
    WordPress: 5.6 en_US UTF-8
    WordPress Theme: Astra
    WordPress Plugins: Starter Templates, Complianz | GDPR/CCPA Cookie Consent, Elementor, Post SMTP, Really Simple SSL, Simply Schedule Appointments, Webriti Companion, WP Mail SMTP, WPForms Lite
    WordPress wp_mail Owner: /home2/behavics/public_html/wp-includes/pluggable.php
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
    WordPress wp_mail_from Filter(s): WPMailSMTP\Processor->filter_mail_from_email
    WordPress wp_mail_from_name Filter(s): WPMailSMTP\Processor->filter_mail_from_name
    WordPress phpmailer_init Action(s): WPMailSMTP\Processor->phpmailer_init, PostsmtpMailer->phpmailer_smtp_init
    Postman: 2.0.16
    Postman Sender Domain (Envelope|Message): behaviourlytics.com | behaviourlytics.com
    Postman Prevent Message Sender Override (Email|Name): No | No
    Postman Active Transport: SMTP (smtps:login://smtp.office365.com:587)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 0 | 17

    Thank you for any help….
    ….fiona

Viewing 7 replies - 16 through 22 (of 22 total)

  • Hi Fiona,

    The SPF looks good, although the extra + symbols threw me off for a second! Valid, but redundant. ??

    Just for simplicity, shall we rule out the fallback server for a moment and focus on the primary SMTP? Are you using smtp.office365.com on port 587? Here are the settings for Office 365 SMTP in case you’ve not got them handy – these work pretty reliably:

    • Outgoing Mail Server Hostname: smtp.office365.com
    • Outgoing Mail Server Port: 587
    • Envelope-From Email Address: your Office 365 email address
    • Security: STARTTLS
    • Authentication: Login
    • Username: your Office 365 email address
    • Password: your Office 365 email password

      • It is important to note that if you try and set a different email address under Message > Email Address, your outgoing emails are likely to be rejected by Microsoft and fail. This will normally produce an error message.

      Hope this helps. Let us know how you get on.

      Kind Regards,
      Tim

    Thread Starter fiperkins

    (@fiperkins)

    Hi Tim.

    ok, sounds good… but not working for me:0(

    in Post SMTP set up all is correct

    Outgoing Mail Server Hostname: smtp.office365.com
    Outgoing Mail Server Port: 587
    Envelope-From Email Address: [email protected]
    Security: STARTTLS
    Authentication: Login
    Username: your Office 365 email address – as above
    Password: your Office 365 email password – typed and checked

    I am getting success messages but no mail at this time. I have checked with gmail, hotmail and the domain on office 365. nothing on the last tests, even though the test said success.

    I have contacted Hostgator.com on this and they said they would take a look at my DSN and correct errs. they also noted an issue with my 365 account…. so maybe that is the issue.
    I will keep you posted.

    Hi Fiona,

    Yes, please do keep us posted – it would be interesting to know what problems HostGator found. It may help others in the future too. ??

    Kind Regards,
    Tim

    Thread Starter fiperkins

    (@fiperkins)

    response from hostgator
    Upon review of the account:

    This is a known error that is currently being investigated by our Developers to locate the root cause, as well as a solution. Due to this, we do not have an exact ETA as to when this will be resolved.
    In the mean time, if you would like to continue receiving emails and being able to send, we suggest pointing the MX record back to your HostGator account.

    Thank you for your help Tim.
    not resolved but I think I found where the issue lies.

    fiona

    Hi Fiona,

    Apologies for the delayed response. I’m glad you got a reply from HostGator – that’s really interesting. Please do let us know what the outcome was, even if it is not specific to PostSMTP. It might be helpful for other forum users in the future.

    Can I go ahead and mark this thread as resolved, as we have deemed that the plugin is not at fault here?

    Kind Regards,
    Tim

    Thread Starter fiperkins

    (@fiperkins)

    Yes Tim.
    Thanks for your support and help.
    If I remember I will post solution from Hostgator.

    Thanks Fiona, I appreciate that – and don’t worry if you forget, life is busy!

    I’ve marked this thread as resolved. If you have any further problems or need for support, please feel free to start a new thread on this forum.

    Have a lovely evening! ??

    Kind Regards,
    Tim

Viewing 7 replies - 16 through 22 (of 22 total)
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