Popups Within Gravity Forms With Ajax

  • I have a multi-page form with ajax enabled and links to popup sections in some of the field options. I need ajax so that on page submit it doesn’t reload the page and scroll down to the form – it just loads from the top of the form. When I reach a page with a popup link, the link will not work until I reload the page. If I disable ajax the popup links work correctly, but now the page reloads and scrolls down. Is there a way to have both features working together?

    The page I need help with: [log in to see the link]

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  • Hi @davedesigns,

    Thank you for reaching out to us. Sure, I will be happy to assist you in resolving your Ajax form issue.

    I checked and confirmed your form by filling in the details until the last step. And found your popup (#terms & #privacy) was working without any issues.
    See here: https://share.getcloudapp.com/xQuEJPRP

    Can you please confirm the popup (popup ID) that is causing the problem?

    Our development team reviewed the case and updated that page with Ajax enabled; the “Popups for Divi” plugin does not recognize the popup triggers.

    Once the page has loaded, the “Popups for Divi” plugin scans for popup triggers within the page content and links them to the existing popups. However, the plugin does not continue to track the page content for new triggers after the initial scan.

    Therefore, “Popups for Divi” is unaware of any content loaded via Ajax and, as a result, will not attach click-handlers to those links.

    As a workaround, you can switch to “Divi Areas Pro,” which monitors the HTML content of the page and will initialize all elements that are added via Ajax or JS.
    See here: https://divimode.com/divi-areas-pro/

    I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

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