Popups not working

  • Resolved lpetty

    (@lpetty)


    4 months, 3 weeks ago

    I connected the popup maker with our map plugin on our website, where if you clicked on a state then a popup with our sales guys would show up. It started working until recently, where now nothing shows up and the page freezes. I get in contact with support at with the map plugin, and they said the problem was the popup maker. Anyway you can help?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @lpetty,

    Sorry to hear you encountered an issue with your popups.

    We checked your page and it looks like your theme/page builder moved all your popup HTMLs to the footer.

    Could you check if your theme has a performance setting that does that?

    You can also go through our troubleshooting steps here: Why Is My Popup Showing in the Footer of My Site?

    Let us know how it goes. ??

    Plugin Support Kim L

    (@kimmyx)

    Hi there,

    I’m going to mark this as resolved as we haven’t heard from you in a while.

    Feel free to create a new thread if you have other questions.

    Thanks!

    Thread Starter lpetty

    (@lpetty)

    Hello,

    The issue is still not resolved, we are looking for a WordPress developer to fix this now.

    Thank you

    Thread Starter lpetty

    (@lpetty)

    Our theme has a performance setting that puts the htmls to the footer.

    Plugin Support Kim L

    (@kimmyx)

    Hi @lpetty,

    Thanks for the update. Could you try turning that option off to see if that resolves the issue?

    Let us know how it goes. ??

Viewing 5 replies - 1 through 5 (of 5 total)
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