Popups not showing in admin

  • Resolved stinkysGTI

    (@stinkysgti)


    3 years, 8 months ago

    I’m having an issue where the popups have disappeared from the admin and don’t work anymore on the front end. When I go here: /wp-admin/edit.php?post_type=popup under the tabs, it says “All (15) | Published (14) | Draft (1)”, but only a test one I quickly created is showing in the list.

    I checked the source code and they aren’t being outputted to the page as well. Any ideas for a fix?

    Everything is updated:
    Popup Maker – Version 1.16.2
    Wordpress – 5.7.2
    Theme – custom, but never had issues before

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bel

    (@belimperial)

    Hi @stinkysgti

    Thank you for reaching out and we are sorry to hear this issue is occurring on your site.

    May we know if you have a translation plugin or caching system? If yes, please see the below steps to fix the issue.
    – Disable the asset caching in Popup Maker settings – Misc
    – Clear the cache of the site (This could be a cache plugin, server cache, or CDN)
    – Disable the translation plugin
    – Re-enable the translation plugin
    – For any popups that have been translated, edit each one and re-apply the correct language for the popup

    If the issue persists, please check our documentation Test if a Plugin or Theme Interferes with Popup Maker

    Let us know if this helps fix the issue or if your issue is resolved please take a moment to rate and review the plugin. If you still need further assistance, kindly send us a message at https://wppopupmaker.com/support/

    Thread Starter stinkysGTI

    (@stinkysgti)

    Hello @belimperial,

    That resolved it, thank you for a quick and helpful response!

    Maria T

    (@mariatogonon)

    Hi @stinkysgti – glad to hear that your problem is already resolved now.

    By the way, if you have time then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.

    Have a great day!??

Viewing 3 replies - 1 through 3 (of 3 total)
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