Popups for Divi Success Message Bug

Hi @karikaro,

I am sorry to hear that you are encountering an issue with the contact form within the popup. I will assist you in resolving your issue.

First, I submitted the form on your website available in your popup.
See here: https://share.getcloudapp.com/OAuloBr6

Then, I submitted the same form on your website, available in your footer.
See here: https://share.getcloudapp.com/bLuZljev

I found both forms behave similarly, except the form within the popup displays the success message at the top while the form on the website displays the success message at the bottom. However, in both sessions, the form got duplicated after submission.

Could you please check and reconfigure your form on your website?

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hello.
I do not understand how this information will help me! I know how the forms behave, I described it above. The question is why they behave this way and where is the error.

This problem only appears when I use the plugin. So I suspect it to be a bug.

Please write me only if you have a solution! Otherwise I will just look for another plugin.

Hi @karikaro,

I’m sorry to hear that your issue hasn’t been resolved yet. I will assist you in resolving your issue.

Concerning your issue, I tested the same scenario on our test site to check for any bugs. After testing, I can confirm that there were no issues with the form submission on the website or the popup. Both forms were submitted successfully and performed as expected. I can confirm it’s not a bug.
See here: https://share.getcloudapp.com/YEu4eZ6n

When I checked your site to investigate further and assist you, I found that the “Popups for Divi” plugin is no longer active.

You can reach me back, and I will be happy to assist you further in resolving your issue. Thank you.

Hello, the plugin is still active. I just disconnected the pop up from the button above. The bug in the bottom form is still there.

Hi @karikaro,

Yes, I can confirm now that the plugin is active. However, to assist you further, I need you to forward your request to our support email ID: [email protected], as I need temporary access to your site to investigate and confirm your issue.

I will send you the instructions once I receive your email. I will be looking forward to your response. Thank you.