Popups created auto changed their configs, maybe auto updates?

  • Resolved dglite

    (@dglite)


    2 months, 2 weeks ago

    Hi, how are you?. I am using your great plugin, and I have these questions…
    I had more than 50 popups created with a specific theme and configuration, and from one day to another, all the popups changed automatically to the Default theme, and a different resolution. I did not make that change.. Could this be due to auto-updates? Maybe a conflict with the theme? Why was this automatic change applied to every popup and how to prevent that?
    I appreciate your support, thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kim L

    (@kimmyx)

    Hi @dglite,

    Sorry to hear you encountered an issue.

    That shouldn’t happen. Was the theme you used modified from the built-in ones or was it a completely new popup theme?

    Is it still on the list of your popup themes?

    We’ll wait for your response. ??

    Thread Starter dglite

    (@dglite)

    Hi, thanks for your support. I had re-changed again the popups, and disabled auto updates, now they are ok but I will let you know in case I find some change or issue. Thanks again!

    Plugin Support Kim L

    (@kimmyx)

    Thanks for the response! Feel free to send us a ticket here if you see issues again.

Viewing 3 replies - 1 through 3 (of 3 total)
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