Popups

Hi @oakol,

Do you mean the tooltips for the tour? This is built into the free version and should be easily dismissible.

There’s an x button you can click that will stop it from showing again. If that doesn’t work there might be a Javascript error blocking the functionality from working. Alternatively, if you finish the tour then it should also “complete” it so it wont show again.

Let me know if clicking the x doesn’t work.

Thank you for your response. We have the pro version, and in order to get the pro version to work we also have to upload the free version.

The tool tips are very frustrating for us and we see no way to get rid of them, nor do we need to take the time to x them out or take the tour each time we use the slider.

I checked in our Meta Slider dashboard and we have the latest version. We have other serious issues with the slider and was told by support in an email it would be corrected in the next update. At the present time we can’t use the slider until a fix has been implemented. Support gave us a work around to try so we’ll try that soon.

The tool tips have to go or none of us will continue to use the slider because of the frustrations they cause us trying to build a slider.

Once again, I thank you for your time and response in a timely manner.

Hi @oakol,

Thanks for following up. I’m just making it clear to others who may end up reading this that your issue is specific to the free plugin. According to WP guidelines we cannot provide support for the pro version on this forum.

If you have a serious issue with pro, please reply there again or submit another issue and I’ll keep an eye out for it. Or, if it’s related to the free version, you may post it here as well (in a new issue).

If you click the x once, the tour should dismiss forever. If this doesn’t happen then there’s a Javascript conflict. This usually is a conflict with another plugin.

Can you open your developer tools and see what errors are there after you click on the x?

Here’s what the x looks like: https://prntscr.com/iuskuz

Here’s how to open the dev tools: https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

Hi @oakol,

I’ll mark this as resolved since we didn’t hear back from you, but please open a new issue if you have any more problems. Have a good week!